Ava Leitner
East Northport,NY
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Successful in maintaining productivity and calm in fast-paced environments. Possess specialized skills in event planning and guest relations. Excel in communication, time management, and problem-solving to enhance guest experience and ensure smooth operation of events. Works very efficiently and calm in a fast paced environment.
Overview
1
1
year of professional experience
Work History
Party Host
Urban Air Trampoline and Adventure Park
Dix Hills , New York
06.2023 - Current
- Organized seating arrangements, decorations, and food supplies.
- Greeted guests and provided excellent customer service.
- Provided support to guests during the event including answering questions and addressing any concerns.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Resolved conflicts between guests or between staff members during events if necessary.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
- Greeted guests and provided them with party information.
- Responsible for ensuring all safety regulations were adhered to while hosting parties.
- Took orders accurately and efficiently for food and beverages.
- Followed proper sanitation standards when handling food and beverage items.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Front Desk Receptionist
Urban Air Trampoline and Adventure Park
Dix Hills , New York
06.2023 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to customer inquiries via phone, email, and in person.
- Explained policies and procedures to visitors.
- Provided with appropriate information on services and financing.
Cafe Worker
Urban Air Trampoline and Adventure Park
Dix Hills , NY
06.2023 - Current
- Ensured that all food items were prepared according to established recipes and standards.
- Conducted periodic inventories of all products stored in the cafe's pantry.
- Adhered to health and safety regulations when handling food items.
- Managed cash register operations efficiently and accurately.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Restocked shelves with merchandise throughout the day as needed.
- Cleaned tables in the dining area before and after customer seating.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
Education
High School Diploma -
John Glenn High School
East Northport, NY06-2024
Skills
- Serving food in an efficient and timely manner
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Strong leadership
Affiliations
- I enjoy spending time with family and friends.
- I go to gym frequently during my free time or I like walk to walk my dogs.
- I go to various concerts with friends, I enjoy seeings different artists and have a very diverse music taste.
Accomplishments
- When I graduated I recived an outstanding achivements award in both English and American Sign Language.
- In high school I also vounenteered for three years in the "Best Buddies" program specializing in including peers who have cognitive disabilities such Autism, Down Syndrome, Aspergers.
Languages
Croatian
Professional
Timeline
Party Host
Urban Air Trampoline and Adventure Park
06.2023 - Current
Front Desk Receptionist
Urban Air Trampoline and Adventure Park
06.2023 - Current
Cafe Worker
Urban Air Trampoline and Adventure Park
06.2023 - Current
High School Diploma -
John Glenn High School