Ava Lightell
Gretna,US
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Organized Surgery Scheduler with professional experience in medical settings. Possess strong communication skills needed to coordinate surgical procedures, manage patient records, and liaise between medical personnel. Known for accuracy, discretion with confidential information, and ability to thrive in high-pressure environments. Previous roles have resulted in improved efficiency and smooth running of surgical units due to careful scheduling and coordination efforts.
Overview
8
8
years of professional experience
Work History
Surgery scheduler
LCMC Medical
New Orleans, US
05.2024 - Current
- Coordinate surgery schedules, ensuring optimal resource allocation and patient satisfaction.
- Streamline appointment processes, achieving a noticeable reduction in scheduling conflicts.
- Utilize advanced scheduling software to improve efficiency and accuracy in surgery planning.
- Collaborate with medical staff to address and resolve scheduling challenges swiftly.
- Maintain detailed records, contributing to improved departmental communication and workflow.
- Orchestrate complex surgical schedules across multiple operating rooms while monitoring resource availability and staff assignments to maximize facility utilization.
- Implement data-driven scheduling protocols to minimize conflicts and optimize operating room turnover times, enhancing surgical department efficiency.
- Partner with surgical teams and support staff to coordinate pre-operative preparations, ensuring seamless patient flow and procedure readiness.
Medical Assistant/PAR/Medical Biller and Coder
MD Claiborne And Associates
New Orleans, US
07.2022 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, direct calls to staff and scheduled all appointments for the clinic.
- Oriented and trained new staff on proper procedures and policies.
- Contacted patients to review account for any overdue payments.
- Reviewed patients cases and procedure for authorization with various insurance companies.
- Coded all visits for multiple physician and input into our system.
- Received all calls for payments from patients for their accounts.
- Assisted management with flow and organization of clinic, workers and financial accounts.
Medical Assistant
Ochsner IBD
New Orleans, US
05.2021 - 07.2022
- Experienced certified medical assistant with skills for front desk, lab, remote appointments and insurance.
- Remarkably-trained Medical Assistant utilizes medical and administrative skills to support patients and health care staff under supervision of physicians or nurses.
- Flexibility to adapt to multiple specialty clinics.
- Acts as patient advocate and maintains confidentiality of individuals and health information.
- Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.
- Triaging through virtual visits.
- Helping patients with virtual visit software.
- Setting up portals for patients.
- Resolution of patient conflicts.
- Scheduling and confirming patients appointment.
- Helping patient understand and set up my Ochsner internet portal.
- Managing patient's infusions/injections.
- Handling all prior authorizations.
- Completed intakes, measuring vital signs and documenting symptoms.
- Documented information required for patients' specimens and tests completed.
- Kept equipment ready for use through scheduled cleaning and sterilization.
- Maintained team productivity by organizing charts, insurance forms and patient documentation.
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
- Triaging patients.
- Sterilization of tools.
- Scheduling appointments on EMR system.
- Answering phones.
- Cleaning and stocking rooms.
- Giving injections.
- Calling in prescriptions.
- Assisting with office procedures.
- Filing charts.
- Filing papers in correct section of files.
Medical Assistant
ENT of New Orleans
New Orleans, US
11.2020 - 05.2021
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
- Inspected equipment to ensure proper working order prior to use on patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Medical Assistant
East Jefferson Women's Care
05.2020 - 11.2020
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Collected samples from patients for laboratory testing purposes.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
Medical Assistant
Ochsner Rheumatology
04.2017 - 06.2018
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Explained treatment procedures and physicians' instructions.
- Processed orders for medical supplies and lab equipment.
- Prepared treatment rooms for patient examinations.
Education
Technical - Medical Assistant Program
Eastern College of Health Vocations
Harahan, LAHigh School Diploma -
John Ehret High School
Marrero, LASkills
- Medical terminology
- HIPAA Compliance
- Electronic Medical Records
- Case Management
- Vital Signs
- Patient Assessment
- Phlebotomy
- Medical Billing
- Insurance Verification
- Sterilization
- Patient Care
- Clinical Procedures
- Documentation
- Scheduling
- Team Leadership
- Resource Allocation
- Appointment Processes
- Scheduling Software
- Efficiency Improvement
- Collaboration
- Record Maintenance
- Workflow Improvement
- Surgical Scheduling
- Resource Availability
- Staff Assignments
- Facility Utilization
- Data-Driven Protocols
- Operating Room Turnover
- Surgical Department Efficiency
- Pre-Operative Preparations
- Patient Flow
- Procedure Readiness
- Surgery scheduling
- Appointment coordination
- Insurance verification
- Data management
- Clinical procedures
- Multitasking Abilities
- Patient coordination
- Clinical documentation
- Organization and time management
Timeline
Surgery scheduler
LCMC Medical
05.2024 - Current
Medical Assistant/PAR/Medical Biller and Coder
MD Claiborne And Associates
07.2022 - 08.2023
Medical Assistant
Ochsner IBD
05.2021 - 07.2022
Medical Assistant
ENT of New Orleans
11.2020 - 05.2021
Medical Assistant
East Jefferson Women's Care
05.2020 - 11.2020
Medical Assistant
Ochsner Rheumatology
04.2017 - 06.2018
Technical - Medical Assistant Program
Eastern College of Health Vocations
High School Diploma -
John Ehret High School