Ava Lyerly
Raleigh,NC
Summary
Results-driven operations and customer service professional with a Bachelor of Science in Fashion Merchandising and Consumer Studies and experience supporting office operations, procurement, inventory management, and client relations in both regenerative medicine and luxury retail environments. Skilled in cross-functional coordination, administrative support, and delivering high-quality customer experiences in fast-paced settings. Recognized for strong organizational abilities, adaptability, attention to detail, and maintaining professionalism while managing multiple priorities and supporting operational efficiency.
Overview
1
1
year of professional experience
Work History
Office Operations Coordinator- Temporary Associate
United Therapeutics
Durham, North Carolina
08.2025 - Current
- Provided cross-functional support across administrative, lab, and facilities functions in a fast-paced R&D environment.
- Managed breakroom and workplace supply inventory, ensuring facilities remain fully stocked and operational.
- Assisted with procurement processes, including order tracking and vendor communication.
- Supported warehouse and laboratory operations through shipment receiving, inventory restocking, and materials organization.
- Processed and maintained packing slips and purchasing documentation by scanning, organizing, and filing records within a self-developed tracking system to improve accessibility and efficiency.
Customer Care Specialist
Charles & Colvard
Morrisville, North Carolina
03.2025 - 06.2025
- Delivered personalized customer service by educating clients on jewelry pieces, including metals, gemstones, care instructions, and warranties.
- Resolved post-sale concerns such as resizings, lost shipments, and repair timelines, ensuring timely resolutions and client satisfaction.
- Assisted with in-store and online purchases, special orders, repairs, and custom design inquiries, ensuring a seamless luxury buying experience.
- Managed customer profiles, sales records, and service history in NAV & Magento systems, enhancing accuracy and service delivery.
- Supported customers during high call volume periods, ensuring satisfaction and professionalism under pressure.
Education
Bachelor of Science - Fashion Merchandising And Consumer Studies
East Carolina University
Greenville, NC05-2024
Skills
- Data entry and management
- Microsoft Office Suite
- Inventory management
- Product merchandising
- Customer service & client relations
Timeline
Office Operations Coordinator- Temporary Associate
United Therapeutics
08.2025 - Current
Customer Care Specialist
Charles & Colvard
03.2025 - 06.2025
Bachelor of Science - Fashion Merchandising And Consumer Studies
East Carolina University