JULIE SOLBERG
Eau Claire,WI
Overview
11
11
years of professional experience
Work History
Office Manager & Property Claims Estimator
Service Master Chippewa Valley
Chippewa Falls, WI
02.2017 - 08.2025
- Addressed customer inquiries and promptly resolved complaints.
- Managed office calendar and coordinated appointments, and meetings.
- Handled customer inquiries and complaints, ensuring satisfaction with services provided.
- Coordinated schedules, assignments, and workflow to optimize productivity.
- Estimated Water Mitigations property claims and followed program guidelines.
- Assisted team members in resolving complex issues with critical thinking and tactful communication.
- Maximized office productivity through proficient use of software applications.
- Worked with Insurance Companies to ensure program guidelines and payments.
- Performed recordkeeping and document filing tasks to organize important company information.
- Document findings, estimate costs, and maintain thorough records throughout the claims process.
- Communicate professionally with policyholders, agents, and adjusters via phone and email, addressing inquiries and guiding them through the claims process.
- Collaborate with internal teams to ensure accurate claim assessments and policy compliance.
- Stay current on property insurance laws, regulations, and industry standards to ensure procedural compliance.
- Perform additional duties as assigned.
- Strong knowledge of property insurance policies, claims investigation, and estimating software.
- Excellent analytical, problem-solving, and negotiation skills.
- Clear and professional communication skills, both written and verbal.
- Customer-focused with the ability to handle sensitive situations empathetically.
- Highly organized with strong time management skills to manage multiple claims efficiently.
- Proficient in Xactimate and XactAnalysis.
- Proficient in Quickbooks, Microsoft Word, Microsoft Office, and Excel.
Office Coordinator
Chmel Dental Lab
Eau Claire, WI
07.2014 - 02.2017
- Triaged phone calls, letters and email correspondence and forwarded relevant information.
- Answered incoming telephone calls, determined purpose of callers and forwarded calls to appropriate personnel or department.
- Worked with dentist to coordinate dental products.
- Scheduled dental process with staff.
- Proficient in dental terminology.
- Receiving and Shipping Outgoing Packages and Mail.
- Filed and Sorted documents.
Education
High School Diploma -
Lakota High School
North Dakota1999
Skills
- Data entry
- Conflict resolution
- Attention to detail
- Time management
- Problem-solving abilities
- Self motivation
- Handling complaints
- Multitasking Abilities
- Workflow coordination
- Customer service management
- Data Entry Management
- Office management
- Organizational skills
- Microsoft office
- Verbal and written communication
- Communication skills
- Appointment scheduling
- Task prioritization
- Office administration
- Customer service
Timeline
Office Manager & Property Claims Estimator
Service Master Chippewa Valley
02.2017 - 08.2025
Office Coordinator
Chmel Dental Lab
07.2014 - 02.2017
High School Diploma -
Lakota High School