SHARNIQUA HUNTER
Allen,TX
Summary
Results-driven claims professional prepared for leadership roles in insurance sector. Extensive experience in handling property claims and driving process improvements. Recognized for collaborative approach and achieving high-quality outcomes in dynamic environments. Key skills include team management and risk assessment.
Experienced with property claims management, ensuring accurate and timely claim resolutions. Utilizes strong analytical skills to assess and process claims efficiently. Track record of effective team collaboration and delivering client satisfaction.
Overview
7
7
years of professional experience
Work History
Property Claims Manager (Supplement/Specialty)
Crawford
09.2023 - 01.2025
- Spearheaded process improvements through data analysis, identifying areas for optimization in the claims process.
- Reduced claim handling costs by implementing cost-effective strategies and vendor partnerships.
- Developed strong relationships with policyholders to facilitate smooth claim processing and communication.
- Coordinated catastrophe response efforts, providing support to affected communities during natural disasters or large-scale events.
- Managed a high volume of property claims, ensuring accurate assessments and prompt settlements.
- Oversaw a team of claims professionals, fostering a collaborative work environment focused on achieving common goals.
Property Claims Manager (CVE)
Crawford
03.2023 - 09.2023
- Collaborated with clients, contractors, and other stakeholders to expedite payment processing and completion of projects
- Provided technical guidance and support on complex claims involving multiple parties
- Managed a team of 10+ adjusters to ensure timely and accurate resolution of property claims
- Developed training materials for new adjusters on best practices for handling property claims
- Reviewed documents such as contracts, appraisals, repair estimates prior to settlement approval
Sales Team Manager
AT&T
06.2020 - 10.2022
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Customer Service Representative
Equity Lifestyle
12.2017 - 05.2020
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Assisted customers with product selection by providing detailed information about available products and services
- Maintained a high level of professionalism when dealing with difficult customers
Education
Associate of Arts -
Mississippi Gulf Coast Community College
Gautier, MS09-2022
Skills
- Claims management expertise
- Staff training and development
- Insurance policy sales
- Property damage assessment
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Timeline
Property Claims Manager (Supplement/Specialty)
Crawford
09.2023 - 01.2025
Property Claims Manager (CVE)
Crawford
03.2023 - 09.2023
Sales Team Manager
AT&T
06.2020 - 10.2022
Customer Service Representative
Equity Lifestyle
12.2017 - 05.2020
Associate of Arts -
Mississippi Gulf Coast Community College
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