Christopher Duncan
Palmdale,CA
Summary
Accomplished Field Property Claims Manager with a proven track record at AAA Southern California/The Exchange, enhancing service quality and team performance. Expert in claims management and property damage assessment, I excel in fostering teamwork and collaboration. Achievements include fraudulent mentoring staff, driving continuous improvement, and assisting the claims unit with negotiating and settlement of difficult claims.
Overview
14
14
years of professional experience
Work History
Field Property Claims Manager
AAA Southern California / The Exchange
03.2017 - Current
- Evaluated team performance metrics and implemented initiatives to drive continuous improvement in service quality.
- Established a culture of excellence within the team by setting clear expectations for performance levels and providing ongoing feedback on individual progress..
- Conducted thorough investigations of complex property claims, resulting in fair outcomes for all parties involved.
- Oversaw a team of claims professionals, fostering a collaborative work environment focused on achieving common goals.
- Negotiated fair settlements on behalf of the company while maintaining positive rapport with policyholders.
Property Field Adjuster
AAA Southern California/The Exchange
05.2010 - 03.2017
- Collaborated with contractors to ensure timely repairs and restoration of properties, minimizing downtime for clients.
- Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
- Reduced fraudulent claims by conducting thorough investigations and identifying inconsistencies in reported damages.
- Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
- Negotiated fair settlements between policyholders and insurance companies, maintaining positive relationships with all parties involved.
- Mentored junior adjusters in proper claim handling techniques, fostering growth within the team and improving overall performance levels.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA06.2000
Skills
Claims Management Expertise
Insurance policy knowledge
Staff Training and Development
Property Damage Assessment
Teamwork and Collaboration
Customer Service
Time Management
Problem-Solving
Multitasking Abilities
Timeline
Field Property Claims Manager
AAA Southern California / The Exchange
03.2017 - Current
Property Field Adjuster
AAA Southern California/The Exchange
05.2010 - 03.2017
High School Diploma -
Granite Hills High School
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