James Welch
Plantation
Summary
Results-driven claims supervisor with a strong focus on accuracy and compliance. Known for enhancing team collaboration and customer satisfaction through effective problem-solving and attention to detail.
Overview
23
23
years of professional experience
Work History
Field Claims Supervisor
Bristol West Insurance Group
Southeast Virtual Office
08.2011 - Current
- Supervised claims processing team, ensuring compliance with company policies and state regulations.
- Collaborated with cross-functional teams to resolve escalated claims issues, fostering positive customer relations.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
Litigation Claims Representative
Enterprise Rent-A-Car
Coconut Creek, FL
01.2003 - 08.2011
- Managed claims processing and resolution for customer incidents, ensuring timely and accurate outcomes.
- Collaborated with insurance adjusters to facilitate efficient claims investigations and settlements.
- Provided exceptional customer service by addressing inquiries and resolving issues related to claims.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Implemented best practices for documentation and compliance, increasing accuracy in claim handling.
Education
Bachelor of Science - Political Science
Clemson University
Clemson, SC12-2002
Skills
- Team motivation
- Claims management expertise
- Claims analysis
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Teamwork and collaboration
Timeline
Field Claims Supervisor
Bristol West Insurance Group
08.2011 - Current
Litigation Claims Representative
Enterprise Rent-A-Car
01.2003 - 08.2011
Bachelor of Science - Political Science
Clemson University
Yellow Belt Certified
- Participated in the automation of the GA Compliance letter for settlements over $5,000
- Participated in the automation of the FL Compliance closure letter