CHAD BOWLAND
CCMS & Associates
Trenton,FL
1
Certification
21
years of professional experience
Hardworking, accomplished, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Skilled in leading high-stakes projects and improving operational efficiencies, demonstrating exceptional Team Leadership and Quality Assurance capabilities. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Work History
Field Claims Manager
9 Months- Conducted daily oversight and feedback to field adjusters in accordance with carrier SLA guidelines.
- Established policies and procedures for field claims handling and reporting in compliance with carrier guidelines for daily and catastrophe claims.
- Maintained relationships with key clients by responding expediently and accurately to their inquiries and requests.
- Developed training materials for field adjusters such as manuals, presentations and slideshows.
- Trained and supervised a multi-state roster of field adjusters working daily and catastrophe P&C claims.
- Resolved escalations efficiently while maintaining positive relationships.
- Oversight of milestones, evaluation of successes and areas of improvement, providing executable areas of improvement to the executive team for review and consideration.
- Managed daily and catastrophe field claims adjuster operations including staffing for a national roster of over 1500 licensed adjusters.
- Assigned, prioritized, and delegated tasks, field claim assignments and responsibility to departmental and field employees.
- Utilized various computer software programs and databases to complete claims analysis.
- Conducted interviews of potential field adjusters and hired qualified candidates.
- Monitored claims handling by leveraging calendar management system, completing timely follow up with all parties.
Senior Claims and Operations Manager
4 Years 5 Months- Conducted daily oversight and feedback to desk and field adjusters in accordance with carrier SLA guidelines.
- Established policies for internal claims handling and reporting in compliance with carrier guidelines.
- Maintained relationships with key clients by responding expediently and accurately to their inquiries and requests.
- Developed training materials for new hires and temporary 1099 adjusters such as manuals, presentations and slide shows.
- Trained and supervised a roster of field and desk adjusters working daily, pre-litigated, litigated and catastrophe P&C claims.
- Resolved escalations efficiently while maintaining positive relationships.
- Performed on-site inspections to investigate facts surrounding a claim.
- Oversight of milestones, evaluation of successes and areas of improvement, providing executable areas of improvement to the executive team for review and consideration.
- Managed daily claims operations including scheduling and staffing.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Oversight of multiple carrier relationships over several different platforms and ensured expectations were efficiently completed.
- Oversight of restoration and rebuilding projects including all aspects of residential construction.
Senior Claims Examiner
6 Years 7 Months- Identified fraudulent activity through proactive review of submitted documentation.
- Reviewed, evaluated and processed litigated and pre-litigated complex property claims for payment accuracy according to established guidelines.
- Investigated complaints regarding denied claims; provided timely resolution of disputes with insurance providers or members.
- Resolved difficult cases by conducting detailed investigations into complex claims issues.
- Conducted investigations to determine valid or fraudulent insurance claims.
- Trained other claims staff members on proper handling and evaluation of claims.
- Prepared clear and appropriate explanations of claims denied, citing exact reasons for denial.
- Reviewed to implement sound litigation management and expense control.
Catastrophe Insurance Claims Adjuster
1 Year 3 Months- Conducted interviews with witnesses, claimants, insureds and experts associated with a claim.
- Managed assigned caseloads while meeting established productivity goals.
- Interpreted complex policy provisions for customers and other parties involved in the claim process.
- Investigated and evaluated coverage, liability and damages for insurance claims.
- Performed on-site inspections to investigate facts surrounding a claim.
- Evaluated financial information related to property damage losses for accuracy.
- Negotiated settlements with claimants or attorneys in accordance with established guidelines.
- Established reserves based upon analysis of exposure and review of applicable policy language.
- Advised insureds regarding their rights and obligations under policies of insurance.
- Prepared detailed reports outlining findings from investigations and evaluations.
- Utilized various computer software programs and databases to complete claims analysis.
- Conducted interviews and recorded statements with insureds, claimants, and witnesses to facilitate fair claims investigations.
- Monitored claims handling by leveraging calendar management system, completing timely follow up with all parties.
Property Claims Adjuster
7 Years 2 Months- Provided excellent customer service by responding promptly to inquiries from clients or other stakeholders regarding the status of a claim.
- Applied analytical skills when assessing damages caused by natural disasters such as floods, hurricanes, fires, in order to determine appropriate levels of compensation for affected homeowners or businesses.
- Demonstrated ability to quickly learn new processes and procedures related to claim handling.
- Ensured compliance with state laws governing property and casualty insurance industry practices.
- Participated actively in continuing education courses related to insurance products and services as well as legal updates affecting the industry.
- Researched case law pertaining to specific types of cases in order to identify potential areas of risk associated with certain claims decisions.
- Utilized critical thinking abilities when making decisions about how best to handle difficult situations involving multiple parties involved in a claim dispute.
- Collaborated effectively with internal departments such as Underwriting, Risk Management, Claims Administration, in order to ensure timely resolution of claims.
- Developed comprehensive knowledge of personal lines property policies, coverage forms, rules and regulations applicable to assigned states.
- Evaluated contractor bids submitted for repair work following an insured loss event according to established criteria set forth by the insurer.
- Paid and processed claims within designated authority level.
Education
Associate - General Insurance (AINS)
Certification - Risk Management and Insurance
High School Diploma
Skills
Quality Assurance
Time Management
Project Management
Problem Solving
Conflict Resolution
Customer Service
Team Leadership
Contractor Management
Team Supervision
Training and mentoring
Claims investigation and research
Claims analysis
Policy interpretation
Procedure implementation
Investigation techniques
Claims auditing
Planning and organization
Team motivation
Claims processing
Team management
MS office suite
Quality assurance
Performance monitoring
Legal compliance
Customer expectations management
Expense control
Personnel training
Financial acumen
Call center transactions
Insurance policy review
Liability management
Insurance regulations
Willing to learn
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Team building leadership
Relationship building and management
Prioritizing and planning
Customer relationship development
Cash handling expertise
Proactive and focused
Self motivation
Profitability improvement
Interpersonal skills
Client relationship management
Analytical thinking
Conflict resolution
Operations management
Risk assessment
Professionalism
Staff management
Staff training
Cash flow management
Time management abilities
Continuous improvement
Adaptability
Project management
Process implementation
Workflow coordination
Data analysis
Sales professional
Financial reporting
Risk management
Internal controls and reporting systems
Professional demeanor
Problem-solving aptitude
Performance management
Fraud prevention
Asset management
Risk analysis
Portfolio management
Human resources knowledge
Personal Information
Title: ACA, AINS, WRT
Certification
State of Florida All Lines Adjuster License #W001059 Current, National Insurance Producer Registry #15836524 Current, State of South Carolina All Lines Adjuster License #15836524 Current, State of Alabama Property & Casualty Adjuster License #736639 Current, State of Arkansas Casualty & Property Adjuster License #15836524 Current, State of Louisiana Crop, Property & Casualty Adjuster License #1180176 Current, State of Oklahoma Property Adjuster License #100225203 Current, State of Texas Adjuster - All Lines License #3350593 Current, State of North Carolina Adjuster - Hail Adjuster License #15836524 Current, State of South Carolina Adjuster License #15836524 Current, State of Mississippi Independent Adjuster License #10396960 Current, State of West Virginia Independent Adjuster License #15836524 Current, State of Georgia Non-Resident Adjuster License #3815634 Current, Lead Paint Renovator - Certification: R-I-T210065-22-00044, Notary Public, State of Florida - Commission Number: HH 469276, Water Damage Restoration Technician - IICRC Registration Number: 206544
Timeline
Field Claims Manager
CCMS & Associates
06.2025 - 03.2026Read More
Senior Claims and Operations Manager
EIG Claims Services, Inc.
08.2020 - 01.2025Read More
Senior Claims Examiner
Homeowners Choice Insurance
01.2014 - 08.2020Read More
Catastrophe Insurance Claims Adjuster
Liberty Mutual Insurance
10.2012 - 01.2014Read More
Property Claims Adjuster
Tower Hill Insurance
07.2005 - 09.2012Read More
Dunnellon High School
High School Diploma
Read More
University of Central Florida
Certification from Risk Management and Insurance
Read More
The Institutes
Associate from General Insurance (AINS)
Read More