Summary
Overview
Work History
Education
Skills
Timeline
Teacher
Tanya Fisher, AICM, AINS

Tanya Fisher, AICM, AINS

Salt Lake City,UT

Summary

Authentic and results-driven people leader with a strong background in insurance claims. Dedicated to bridging the gap between technical expertise and strategic vision to drive success. Defined by a commitment to clear and informative communication, fostering a positive company culture, and delivering exceptional results through meticulous root cause analysis and effective coaching. Track record of leading teams to triumph with an in-depth knowledge of insurance claims and a forward-thinking approach to create actionable plans that yield outstanding outcomes. Strong work ethic, paired with an unyielding drive for success. Energized by the prospect of cultivating an environment where individuals thrive, challenges are met head-on, and excellence becomes a habit.

Overview

16
16
years of professional experience

Work History

Property Field Claims Manager

Farmers Insurance
05.2015 - Current
  • Managed team of 50 professionals across multiple states, effectively coordinating and overseeing their claims processing with exceptional results.
  • Developed visionary strategy and comprehensive plan for operations, leading successful execution of initiatives.
  • Orchestrated seamless implementation of new platforms and technologies, enhancing efficiency and customer satisfaction.
  • Spearheaded staffing efforts across 6 states and 500 employees, ensuring optimal resource allocation and team performance.
  • Played pivotal role in fostering inclusive workplace culture by leading LeanIn Circle and guiding inclusion committees. Resulted in 'Great Place to Work' certification year over year.

Field Claims Supervisor

Farmers Insurance
07.2007 - 03.2015
  • Built talented teams of 4-6 claims administrators dedicated to timely and compliant resolutions of first party property claims.
  • Monitoring performance through report analysis, FACT based coaching and development action plans.
  • Quality assurance reviews, personnel management, change communication and collaboration through national committees.
  • Lead KPI's, ensuring compliance with corporate and state claims processes and procedures.
  • Negotiated disputed bills or invoices totaling up to $100k, achieving successful resolution.

Education

AIC-M, AINS -

The Institutes Knowledge Group
Https://web.theinstitutes.org/
2018

Bachelor of Science -

Brigham Young University
Provo, Utah
04.2006

Skills

  • Lead KPI's
  • Data Insights
  • Mentoring
  • Interpersonal
  • Hiring
  • People Development
  • Property Claims
  • Quality Assurance
  • Change Management
  • Culture Building

Timeline

Property Field Claims Manager

Farmers Insurance
05.2015 - Current

Field Claims Supervisor

Farmers Insurance
07.2007 - 03.2015

AIC-M, AINS -

The Institutes Knowledge Group

Bachelor of Science -

Brigham Young University
Tanya Fisher, AICM, AINS