Doug Gray
Shokan
Summary
Motivated Account Manager with background in Insurance Adjusting. Extensive experience in creating new accounts, retaining key accounts, and driving company growth. Proven track record of exceeding sales targets and building strong relationships with clients. Skilled in identifying opportunities for revenue growth and implementing effective strategies to achieve business objectives. Strong communicator with passion for delivering exceptional customer service and driving overall success for the organization.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Account Manager / Property Claims
Compass Investigators & Adjusters
01.2017 - Current
- Established new accounts with insurance carriers and third-party administrators through networking, cold calling, and referrals.
- Marketed our adjusting services throughout Southern New York and Northern New Jersey.
- Managed client relationships, ensuring satisfaction and retention through effective communication and adherence to guidelines and procedures.
- Created and presented monthly reports to management on sales performance.
Commercial & Residential Property Adjuster
Compass Investigators & Adjusters
01.2012 - 01.2017
- Adjusted residential and commercial property claims.
- Claims investigation.
- Policy review and coverage determination.
- Building reconstruction cost estimating.
- Mitigation review.
- Liability investigations and subrogation recommendations.
- Loss settlement negotiating.
President / Owner
Gray Marketing
01.2009 - 01.2012
- Provided outbound prospecting services and marketing strategies based on market research, field research, telephone surveys and accumulated data analysis for Healthcare Industry clients.
- Generated qualified sales leads and developed marketing strategies for corporate clients.
Northeast Director
US MedFlight Inc.
01.2007 - 01.2009
- US Medflight was a provider of Air Ambulance and Air Medical Escort services.
- Identified and established accounts with Hospitals, Medical Practices, Assisted Living Facilities, Skilled Nursing Facilities, and Travel Insurers throughout New York, New Jersey and Connecticut.
Sales Director, Director of Operations & Public Relations Director
Kelly Ryan, Inc.
05.1995 - 11.1999
- Company Overview: Kelly Ryan Incorporated was a luxury jewelry and accessory design and manufacturing company.
- Directed day to day business operations including personnel/human resources.
- Established and maintained accounts with over (40) luxury goods retailers & showrooms.
- Generated over 200 pages of print editorial in major fashion magazines internationally.
- Directed all phases of public relations, marketing and designer name branding.
Commercial & Residential Property Adjuster
Allen Dahle & Co. Inc.
08.1984 - 05.1995
- Adjusted residential and commercial property claims.
- Claims investigation.
- Policy review and coverage determination.
- Building reconstruction cost estimating.
- Liability investigations and subrogation recommendations.
- Loss settlement negotiating.
Education
Communications/Mass Media
Northeastern University
Skills
- Lead generation through networking, cold calling and referrals
- New account creation
- Account development
- Client relationship building
- Excellent verbal and written communication skills
- Teamwork and collaboration
Certification
NYS Adjusters License: IA-705806 Expiration: December 31, 2026
Insurance Industry Experience
- Account Manager & Marketing Representative for a NY Regional Independent Adjustment Company.
- Residential & Commercial Property Adjuster with over 20 years of experience.
- Excellent communication skills in dealing with Insurance carriers, T.P.A.’s, insured’s, public adjusters, builders, experts, agents & brokers.
Timeline
Account Manager / Property Claims
Compass Investigators & Adjusters
01.2017 - Current
Commercial & Residential Property Adjuster
Compass Investigators & Adjusters
01.2012 - 01.2017
President / Owner
Gray Marketing
01.2009 - 01.2012
Northeast Director
US MedFlight Inc.
01.2007 - 01.2009
Sales Director, Director of Operations & Public Relations Director
Kelly Ryan, Inc.
05.1995 - 11.1999
Commercial & Residential Property Adjuster
Allen Dahle & Co. Inc.
08.1984 - 05.1995
Communications/Mass Media
Northeastern University
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