Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Timeline
Generic

Lea Ann Wood

Hurst,Tx

Summary

Successful Business Development and Networking expert seeking to continue career within the North Texas Construction Industry as the “Go To” person for Owners, Architects, General Contractors, Subcontractors, Suppliers and BPM's, by providing tools they need to help them be successful. Bringing 35 years of construction news experience along with integrity, loyalty, passion, knowledge and winning attitude. Will leverage long term relationships and with business and technology acumen, will exceed goals and expectations and provide complete stakeholders satisfaction. Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-oriented National Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering 35 years of experience in fast-paced quality and deadline driven environments. Demonstrated success in account management, sales pipeline development and customer relations. Talented at using personal and online marketing methods. Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings.

Overview

37
37
years of professional experience

Work History

Senior National Account Manager

Construction Journal
12.2020 - 06.2022
  • Built relationships with 300 of the top 600 National Architectural firms and 30 top GC firms
  • Managed, supported and grew business relationships with existing Architects and GC's as needed by management to increase sales and revenue in vacant territories
  • Grew company coverage from 13 states to 50 states within 12 months. Beat deadline by 3 months
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales, revenue and exposure
  • Provided analytical rationale to identify, develop and implement activities within allocated account base.
  • Mentored and trained new hires on best practices and proper protocols.
  • Complied with policies and quality standards to maintain consistency in quality of services.
  • Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
  • Improved bottom-line profits by creating new product penetration and market opportunities.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Increased market penetration by growing brand awareness
  • Resolved complex problems to positively impact business direction.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Identified profitable business leads and built pipeline of prospective customers

Family Caregiver

Elder Parent
07.2017 - 01.2020
  • I am so thankful I had the opportunity to spend the time with my parent
  • The hardest but most rewarding job I have ever had.
  • Assisted parent with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support parents nutritional needs.
  • Assisted parent with self-administered medications.
  • Built stronger relationship to deliver emotional support and companionship.
  • Transported parent to events and activities, medical appointments, and shopping trips.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported parent with mental support and physical activities to accomplish quality of life and sustain needs.
  • Engaged parent in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help parent move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Provided compassionate and focused care to cultivate well-being.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Maintained entire family's schedule and organized events.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Observed health to report changes and unusual occurrences to appropriate medical personnel.
  • Assisted disabled parent to support independence and well-being.

GC Specialist/Senior Business Development Representative

Dodge Data & Analytics
06.2001 - 05.2017
  • Reporter (Dallas)
  • Managed over 500 GC Firms in a 5 state territory with primary focus on private and negotiated projects, while automating electronic information on public and private projects
  • Managed over 100 Developers, Private Owners and Architects related to above projects
  • Obtained and managed all project information on 1000's of current and upcoming projects including but not limited to pre-design projects through the construction phase
  • Many projects lasted several years and all projects updated on a 2 month rotation minimum.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Developed business pipeline using cold and warm techniques.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Communicated with local organizations to build networks and develop leads.
  • Networked among local business and community organizations to develop leads and generate business.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Represented organization at industry conferences and events.
  • Developed business pipeline using cold and warm techniques
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
  • Expanded business through effective network development, identifying new, and prospective clients
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences
  • Brought in new accounts through successful networking strategies and promotional approaches
  • Communicated with local organizations to build networks and develop leads
  • Networked among local business and community organizations to develop leads and generate business
  • Established and maintained strong relationships with customers, vendors and strategic partners
  • Directed technological improvements, reducing waste and business bottlenecks

General Contractor Specialist/News Reporter

Dodge Data & Analytics
01.1998 - 06.2001
  • Manage over 600 GC/CM firms in a 4 state territory
  • Obtained and managed all project information on current and upcoming projects including but not limited to pre-design projects through the construction phase
  • Set up new customer accounts and updated existing profiles with latest information.
  • Completed routine and complex account updates to resolve problems.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Analyzed financial data and generated accurate, insightful reports for management.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Contributed to event marketing, sales and brand promotion.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Consulted with businesses to supply accurate product and service information.
  • Stayed current on company offerings and industry trends.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Met existing customers to review current services and expand sales opportunities.
  • Recorded accurate and efficient records in customer database.

Senior Construction News Reporter

Dodge Data & Analytics
02.1997 - 01.1998
  • Managed approx 500 DFW area sources (Owners, Architects, GC Firms)
  • Researched and produced daily news reports.
  • Inperson and phone interviews to meet goals.
  • Presented news by researching, developing and covering sources
  • Identified and secured multiple information sources for each story to provide accurate, credible news coverage.
  • Interviewed sources and developed relationships with informants to obtain vital information.
  • Uploaded news and updates to organization's social media and website accounts.
  • Cultivated long-term relationships with individuals in public relations field through exceptional communication and interpersonal skills.
  • Developed news content for online publication, authoring 300 projects every month.
  • Sought out stories by pursuing other news organizations information periodically and either assigned or wrote reports according to strict timelines.
  • Self-motivated, with a strong sense of personal responsibility
  • Worked well in a team setting, providing support and guidance
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Passionate about learning and committed to continual improvement

Senior Construction News Reporter/Onsite Supervisor

Dodge Data & Analytics
11.1990 - 02.1997
  • Managed Houston and South Texas area sources (Owners, Architects, GC Firms)
  • Assistant News Manager to off-site Regional Manager for day to day operations
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Checked equipment to determine if maintenance was required.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Established clear priorities and production quality standards.
  • Monitored usage of supplies and materials to establish cost effective operations.
  • Scheduled job assignments for staff to monitor progress and performance.
  • Addressed issues with employees and customers to manage healthy conflict resolutions.
  • Developed and implemented new procedures to increase productivity and constructiveness.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Provided feedback to workers on job performance and safety procedures.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Sourced suppliers and purchased necessary materials for work.
  • Assisted in recruiting and hiring new construction and extraction workers.

Construction News Reporter Public/Private Sector

Dodge Data & Analytics
05.1985 - 11.1990
  • Manage DFW Metroplex Area Sources including Architects, Owners and GC/CM firms
  • Researched and produced daily news reports.
  • Interviewed individuals from all walks of life and all cultures for rush news.
  • Planned and conducted research and pitched long-form stories to promote investigative topics.
  • Identified and secured multiple information sources for each story to provide accurate, credible news coverage.
  • Interviewed sources and developed relationships with informants to obtain vital information for customers.
  • Cultivated long-term relationships with individuals in public relations field through exceptional communication and interpersonal skills.
  • Sought out stories by pursuing other news organizations information periodically and either assigned or wrote stories according to strict timelines.
  • Generated, produced and delivered high profile special reports and communicated in community events behalf of station.
  • Passionate about learning and committed to continual improvement
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Plan room Attendant

Dodge Data & Analytics
01.1985 - 05.1985
  • 1 of 5 specialists selected on a national level
  • Telecommuted 75% with traveling to sources offices quarterly
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Strengthened communication skills through regular interactions with others
  • Organized and detail-oriented with a strong work ethic
  • Developed and maintained courteous and effective working relationships

Education

Tarrant County Community College
Hurst, TX

Drivers Safety Education Teaching Certificate -

University of North Texas
Denton, TX

Skills

  • Networking and Relationship Building Expert
  • Customer Care Specialist with extensive knowledge of the construction industry
  • Extremely proficient in Data Mining and Project Tracking
  • Project Lead Researcher and Verification Professional
  • Contact Management Software
  • Extensive Computer Software Knowledge (incl MS Office / Outlook / Adobe Suite / Google, Social Networking and always seeking more
  • Mentor / Team Player
  • C-Level, Mid-Management and Corporate Experience
  • Product Sales Demonstrator / Presenter
  • Local and National Industry Association and Strategic Partners participation
  • Event and Fundraising Coordinator and Non-Profit/Charity Volunteer
  • Self-Disciplined and Self Motivated
  • Reliable and Trustworthy
  • Intelligent and Innovative
  • Competitive
  • Exceptional Organizational Skills
  • Strength
  • Tradeshow Management
  • Daily Workflows
  • Persuasive Communication
  • Operational Efficiency
  • Key Relationships
  • Accounting Records
  • Account Development
  • Product and Service Expertise
  • Contact Management Systems
  • Customer Inquiries
  • Client Satisfaction
  • Professional Development
  • Strategic Planning
  • Digital Technology
  • Cold Calling Strength
  • Business Strategies
  • Partner Relationship Management
  • Sales Presentation
  • Account Management
  • Customer Needs Assessments
  • Business Growth and Retention
  • Operational Processes
  • Client Correspondence
  • Tradeshow Events
  • Customer Interaction
  • Prospecting and Cold Calling
  • Effective Customer Communication
  • Customer Implementation
  • Digitizing Software
  • Outreach Initiatives
  • Strategic Networking
  • Customer Support
  • Client Base Retention
  • Professional Relationships
  • Training Material Updates
  • Business Development and Planning
  • Client Relationship-Building
  • Consumer Research
  • Excellent Nonverbal Communication
  • Interdepartmental Collaboration
  • Lead Identification and Generation
  • Customer Service and Assistance
  • Operating Procedures and Policies
  • Progress Reporting
  • Business Development
  • Networking Events
  • Customer Engagement Strategies

Accomplishments

    35 years with the same company and enjoyed every single day


    Developed and implemented business software that resulted in increase of of new projects for customers 1000%.


    Reporter of the Year 6 years in a row


    Nominated for Woman of the Year by peers at ABC Builders Association


    1 of 5 reporters selected nationally to assist the Dodge Sales Division in selling Bid Management Software


    Ranked #1 in Private Planroom sales leads


    Year after year exceeded goals and expectations


    Several awards for process improvements resulting in policy changes


    Approx 5000 Stage 1 contacts in LinkedIn


Affiliations

Board of Directors American Subcontractors Association

ASA North Texas Strategic Partner and Liaison

AGC Texas (TEXO) Industry Member and Volunteer

AGC Oklahoma Strategic Partner

ABC DFW Committee Member and Volunteer

DFW Minority Business Council Industry Member

NAWIC-Fort Worth Volunteer and Member

AGC Houston Strategic Partner

AGC Shreveport Strategic Partner

AIA Houston Industry Member

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior National Account Manager

Construction Journal
12.2020 - 06.2022

Family Caregiver

Elder Parent
07.2017 - 01.2020

GC Specialist/Senior Business Development Representative

Dodge Data & Analytics
06.2001 - 05.2017

General Contractor Specialist/News Reporter

Dodge Data & Analytics
01.1998 - 06.2001

Senior Construction News Reporter

Dodge Data & Analytics
02.1997 - 01.1998

Senior Construction News Reporter/Onsite Supervisor

Dodge Data & Analytics
11.1990 - 02.1997

Construction News Reporter Public/Private Sector

Dodge Data & Analytics
05.1985 - 11.1990

Plan room Attendant

Dodge Data & Analytics
01.1985 - 05.1985

Tarrant County Community College

Drivers Safety Education Teaching Certificate -

University of North Texas

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Lea Ann Wood