Wesley Coulter
Charlotte
Summary
Dynamic event and logistics professional with extensive experience at Walmart, excelling in event coordination and guest experience. Proven track record in B2B sales and relationship management, driving successful outcomes through strategic planning and effective communication. Adept at optimizing operations and enhancing customer engagement, ensuring seamless event execution and satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Stocking 2 Team Lead
Walmart
Charlotte
08.2025 - Current
- Managed daily high ticket items list to prioritize stocking of key products.
- Unloaded GM and multiple grocery trucks daily to ensure timely product availability.
- Sorting the items into their specific departments then pulling freight to the floor for the overnight team to stock.
- Picked bins and stocked items in correct sales floor locations to maintain organization.
Overnight Remodel Associate
Walmart
Charlotte
02.2025 - 08.2025
- Unloaded daily truck and recorded inventory of received items, facilitating accurate storage management.
- Organized storage units and coordinated pulling fixtures for inside team's nightly tasks, ensuring timely access to necessary items.
- Loaded the truck with pallets of items returning to the warehouse at the end of every shift.
- Memorized names and functions of fixtures to support efficient remodel execution.
- Served as an outside lead certified on forklift and scissor lift.
Overnight Inbound Op Lead
Target
Charlotte
05.2024 - 11.2024
- Demonstrate a service culture that prioritizes the guest service experience.
- Model, train and coach team members on expectations to deliver the service standard.
- Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement.
- Be an expert of operations, accuracy and efficiency.
- With ETL guidance, utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open.
- Created scheduling plan with ETL guidance based on monthly and weekly business workload and guest traffic.
- Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve.
- Enable a consistent experience for our guests by ensuring product is in stock and available.
- Assist your ETL in leading and following-up on organizational and operational change.
- Evaluate candidates for open positions and develop a guest-centric team.
- With ETL guidance, establish clear goals and expectations and hold team members accountable to expectations.
- Assisted ETL in leading team onboarding and facilitating learning experiences.
- Lead and coach team members to ensure accuracy and efficiency in all inbound processes per direction of your ETL.
- With ETL guidance, close knowledge and skill gaps of team members through training and experiences.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment.
- Support your ETL to and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
- Follow all safe and secure training and processes as a key carrier.
- Address store needs (emergency, regulatory visits, etc.).
Apparel Team Lead
Walmart
Charlotte
07.2023 - 04.2024
- Planned and executed apparel merchandising displays, implemented new product placement, and suggested cross merchandising opportunities to enhance customer engagement.
- Supervised associates in assigned area by assigning duties, communicating goals, and providing training on processes.
- Assisted in leading a team of 12 associates to achieve operational goals.
- Prioritize tasks, execute processes, and deliver results toward common store goals within apparel.
- Oversaw assigned area by managing claims and returns, zoning area, organizing merchandise, and identifying shrink and damages to maintain operational standards.
- Set all new modular/product displays by the week they are due.
- Prepare for and oversee inventory once a year.
- Managed onboarding process for department associates to promote effective integration.
- Foster the individual growth of the associates in my department. Preparing them for possible position promotions.
Replenishment Team Leader/ Merchandise Specialist
Michaels
Charlotte
01.2021 - 07.2023
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards.
- Executed Store In Stock Optimization (SISO) duties.
- Maintained well-run SISO program to ensure store is stocked and accessible for customers, placing overstock items in correct locations for easy purchase.
- Participated in truck unloading and stocking to meet truck standards and optimize time efficiency.
- Managed the recovery process by organizing and returning misplaced items to their appropriate locations on the sales floor.
- Acknowledge customers, help locate product and provide solutions.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
- Implemented best practices in shrink and safety programs to reduce inventory loss and enhance shopping environment safety.
- Operated the cash register while assisting in line busting to expedite customer transactions during peak hours.
Retail and Flower Designer
Flowers of Charlotte
Charlotte
04.2022 - 10.2022
- Designed custom-made bouquets and processed online orders for Event and Retail Design Floor, supporting sales goals.
- Delivered exceptional retail sales experience for walk-in customers, fostering repeat business.
- Facilitated customer orders and inquiries over the phone, enhancing service efficiency.
- Executed cash handling procedures accurately at the point of sale.
- Stocking and maintaining an attractive sales floor and flower coolers.
Director of Event and Catering Sales
Bardstown Bourbon Company
Bardstown
08.2019 - 08.2020
- Developed and managed B2B corporate event sales strategies.
- Expanded client base and achieved sales goals through targeted cold calling and strategic marketing initiatives.
- Follow up and qualify leads; negotiate services, proposals and contracts; close event bookings.
- Market and sell the private event space functions from initial inquiry to distribution of private event space information, site visits, contract negotiations, discussion and execution, coordination with the catering staff through to event production and follow up.
- Coordinate all details from contract to event production for all external groups.
- Oversee the set up and breakdown of events.
- Build and maintain new client relationships, increasing sales and repeat business.
- Selected and ordered in-house event rentals, aligning offerings with specific event needs and enhancing guest experiences.
- Manage and maintain customer relationship management database; produce reports tracking inquiries and sales.
- Assist in the planning and execution of sales and marketing calendar; identify new markets and cultivate new clients.
- Created contracts for event bookings, ensuring clarity and compliance with client requirements.
Floral Design and Sales
Nanz + Kraft Florists
Louisville
10.2018 - 08.2019
- Provided floral sales consultation for event clients, tailoring arrangements to meet specific needs.
- Contributed to the floral design team by focusing on event clientele arrangements, including weddings, citywide events, and nonprofit galas.
- Collaborated on floral design projects, enhancing event aesthetics over 1.5 years.
- Executed installation of floral arrangements at diverse events, aligning with client specifications for visual impact.
Event Production Sales and Travel Specialist
SPECIALTY USA
Philadelphia
08.2017 - 10.2018
- Oversaw event planning, execution, on-site support, and post-event requirements to ensure seamless experiences.
- Lead the Execution of Event Set-up.
- Act as EVENT MANAGER/CAPTAIN at events.
- Coordinated with the client's vendors for each event.
- Fostered brand awareness from contract agreements to event close, strengthening client relationships.
- Developed lead generation strategies through targeted marketing efforts, enhancing client engagement.
- Research Event design ideas and plan the execution of installment.
Catering Sales Manager
Joshua's Catering
Philadelphia
03.2017 - 09.2017
- Prepared comprehensive catering and event proposals addressing client needs through thorough background research and tailored event concept development.
- Coordinate logistical details upholding event execution policies for Senior Event Specialists and Venue Managers including rental orders, event layouts, guest count changes, event detail sheets, event notes, proposal updates, and client follow-up.
- Collaborate with the Event Specialist team in order to plan and oversee all tasting and in-house events.
- Correspond with the operation and culinary teams on event changes and execution details.
- Organized meetings, tastings, phone conferences, and site visits to enhance client engagement and support event planning.
- Processed multiple general inquiries, updated client accounts in Caterease management system, and managed payments for client accounts to ensure seamless transactions.
Catering Sales Manager
THE SEELBACH HILTON
Louisville
08.2015 - 10.2016
- Handled sales and client service for all catering and group events at Humana Inc.
- Managed catering and guest room sales within 32,000 square feet of meeting space and 321 guest rooms.
- Anticipated and responded to client wants and needs through calls, emails, and meetings, planned menus, meeting room setups, AV requirements, and transportation.
- Recommended solutions to clients that created upselling opportunities and enhanced client value.
- Ensuring perfect service to all clients and associates, delivering value and quality, and providing individuals with personalized attention and guidance on each event. Dedicated service professional, treating all clients and staff as the valued clients and associates that they are.
- Cultivated strong relationships with clients to foster loyalty and ensure event success.
- Work directly with meeting planners to successfully achieve their budget goals.
- Ensure contractual obligations and customer expectations are met or exceeded.
- Served as primary contact for clients, addressing their needs and inquiries.
Catering Sales Manager
THE RITTENHOUSE HOTEL
Philadelphia
07.2014 - 06.2015
- Deliver proposals and contracts within 24 hours of request.
- Communication with clients prior to conventions to initiate, negotiate, and close contracts for all catered functions.
- Facilitated client communication to secure repeat bookings through relationship management.
- Provide catering services for all in-house conventions with the focus on maximizing the catering revenue through enhancement techniques.
- Creation of profitable menus and distribution of client expectations to Food & Beverage Departments.
- Coordinate Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction.
- Conduct site tours and communicate the needs of each group to other hotel departments.
- Maintained proactive weekly phone and in-person solicitation to generate new business leads.
- Solely solicited direct-selling opportunities in local catering market to expand client base.
- Merchandise function space and attain maximum average rate and room rental wherever appropriate.
- Must be knowledgeable about all hotel capabilities, facilities and amenities, as well as local businesses and attractions.
- Physically double-check all function arrangements against specifications of client.
- Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
Sales Manager
Four Seasons Philadelphia
Philadelphia
04.2012 - 07.2014
- Secured new business through proactive, consultative sales approach, leveraging PSAV's sales process and methodology.
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Cultivated and maintained relationships with customers and venue personnel to enhance service delivery across PSAV functions.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Understand event cost structure and incorporate this into solution designs according to established profitability guidelines.
- Thoroughly research and understand customer history and previous experiences in order to create more personalized customer experiences.
- Attended site visits, pre-conference planning meetings, and venue meetings to support the customer event experience.
- Actively refer and guide customers through the PSAV network, leveraging contacts to secure additional opportunities with existing customers.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
Cast Member
HAIRSPRAY THE MUSICAL
New York
01.2005 - 12.2007
- Role: IQ (1 of the Nicest Kids in Town) in Las Vegas Original Cast and Broadway Vacation Standby.
Cast Member
MAMMA MIA
New York
01.2002 - 12.2005
- Swing- Understudied 9 different parts.
Education
B.F.A. - Musical Theater
Otterbein College
Westerville, OH06.2003
Skills
- Stocking
- Logistics
- Event planning
- Event coordination
- Budgeting production
- Event vendor coordination
- Event operations manager
- Event on-site coordination
- Event registration management
- Event theme development
- Event promotion
- Event evaluation
- Research & developmentnt accessibility planning
- Venue selection
- Site inspection
- Event space planning
- Guest experience
- Catering management
- Private party planning
- Corporate event planning
- Conference planning
- Festival planning
- Wedding planning
- Sales
- B2B sales
- Sales negotiation
- Sales referrals
- Upselling
- Business development
- Networking
- Relationship management
- Lead generation
- Prospecting
- Salesforce
- QuickBooks
- Financial sales
- Sales
- Value-based budgeting
- Performance reporting
- Post-event reporting
- Time management
- Timeline management
- Organizational skills
- Communication skills
- Public speaking
- Negotiation
- Cold calling
- Email marketing
- Email outreach prospecting
- Affiliate marketing
- Influencer marketing
- Content marketing
- Social media event promotion
- Paid advertising
- Merchandising
- Planograms
- Restaurant experience
- Food service
- Front desk
- Computer operation
- IOS
- Microsoft Excel
- Zendesk
- Adobe Acrobat
- B2B
- Event clean-up
- Event waste disposal management
- Managing sales clients
- Sales team management
- Merchandising
- Festival planning
- Needs assessment
- Corporate event planning
- Wedding planning
- Guest services
- Negotiation
- Paid advertising
- Managing sales clients
- Email marketing
- Sales team management
- Hospitality
- Lead generation
- Event venue capacity planning
- Catering management
- Email outreach prospecting
- Hotel experience
- Microsoft Excel
- Food service
- Event clean-up
- Site inspection
- Event waste disposal management
- Cold calling
Certification
- Food Handler Certification
- CMP
- Certificate in Meeting Management (CMM)
- Driver's License
Timeline
Stocking 2 Team Lead
Walmart
08.2025 - Current
Overnight Remodel Associate
Walmart
02.2025 - 08.2025
Overnight Inbound Op Lead
Target
05.2024 - 11.2024
Apparel Team Lead
Walmart
07.2023 - 04.2024
Retail and Flower Designer
Flowers of Charlotte
04.2022 - 10.2022
Replenishment Team Leader/ Merchandise Specialist
Michaels
01.2021 - 07.2023
Director of Event and Catering Sales
Bardstown Bourbon Company
08.2019 - 08.2020
Floral Design and Sales
Nanz + Kraft Florists
10.2018 - 08.2019
Event Production Sales and Travel Specialist
SPECIALTY USA
08.2017 - 10.2018
Catering Sales Manager
Joshua's Catering
03.2017 - 09.2017
Catering Sales Manager
THE SEELBACH HILTON
08.2015 - 10.2016
Catering Sales Manager
THE RITTENHOUSE HOTEL
07.2014 - 06.2015
Sales Manager
Four Seasons Philadelphia
04.2012 - 07.2014
Cast Member
HAIRSPRAY THE MUSICAL
01.2005 - 12.2007
Cast Member
MAMMA MIA
01.2002 - 12.2005
B.F.A. - Musical Theater
Otterbein College