Jason Parker
Citrus Heights,CA
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in employee training and performance monitoring. Proven track record in loss prevention and relationship building, successfully enhancing team efficiency and achieving aggressive targets. Committed to fostering a diverse and inclusive workplace while ensuring safety and operational excellence.
Supportive Team Lead with 4 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
13
13
years of professional experience
Work History
Stocking 2 Team Lead
Walmart
01.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Overnight Team Lead
Walmart
08.2023 - 12.2024
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Asset Protection Associate
Walmart
03.2022 - 06.2023
- Controlled reduction of loss inventory by protecting company assets.
- Patrolled store departments to check for suspicious activities.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports outlining activities and results.
- Wrote reports for internal and external crime, burglary, or theft.
- Kept patrons and employees safe and from criminal activity.
- Checked CCTV for evidence of shoplifting.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
CAP 2 Associate
Walmart
06.2021 - 03.2022
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency [Number]%.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Moved excess materials to proper storage location.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Received new stock and input values into computer system.
- Kept work areas neat, clean and free from debris.
- Greeted store customers and discussed needs.
- Stocked designated items on shelves, end caps and displays.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Customer Service Representative
Target
05.2015 - 01.2021
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Bagger
Bel Air Supermarket
01.2013 - 02.2015
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Returned unwanted merchandise and retrieved specially requested products.
- Assisted with maintaining clean and organized store appearance.
- Maintained customer satisfaction by assisting with carrying out goods.
- Retrieved grocery carts and baskets from lot and various site locations.
- Worked together with cashiers to guarantee customer satisfaction.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Communicated with cashiers and customers to learn about bagging needs.
- Bagged customer purchases while paying mind to industry best practices.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Followed safety protocols to prevent accidents and injuries.
- Inspected items for defects and damage.
- Cleaned and maintained production area and equipment.
Education
No Degree - Computer Science
Monterey Peninsula College
Monterey, CANo Degree - Kinesiology
American River College
Sacramento, CA08-2028
High School Diploma -
Monterey High School
Monterey, CA08-2008
Skills
- Trend tracking
- Work assignment delegation
- Performance monitoring
- Relationship building
- Employee training
- Workplace safety
- Loss prevention
- Attention to detail
- Employee evaluation
- Performance improvement
- Diversity and inclusion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Stocking 2 Team Lead
Walmart
01.2024 - Current
Overnight Team Lead
Walmart
08.2023 - 12.2024
Asset Protection Associate
Walmart
03.2022 - 06.2023
CAP 2 Associate
Walmart
06.2021 - 03.2022
Customer Service Representative
Target
05.2015 - 01.2021
Bagger
Bel Air Supermarket
01.2013 - 02.2015
No Degree - Computer Science
Monterey Peninsula College
No Degree - Kinesiology
American River College
High School Diploma -
Monterey High School