Nathan J. Gooch

• Supervise team of nine Claims Professionals across multiple states, achieving exceptional performance
• Provide dynamic coaching and individual feedback
• Development of Property claims staff including tenured and newer employees
• Drive operational efficiency through continuous process improvement
• Complete data analysis to identify trends and behaviors to continually improve our business results

• Investigated and completed accurate and fair assessments of property insurance claims
• Trained and upskilled new and existing employees, along with management personnel
• Coordinated community service and outreach opportunities

• Created comprehensive curriculum and testing nationwide for the department
• Recipient of multiple Superior Service awards, underscoring dedication to exceptional performance
• Led the Certification Revision Team for the organization
• Regional School instructor and New Hire coordinator
• Volunteered seasonal deployments with the National Catastrophe Team
• Instructed leaders on FACT-based coaching techniques as member of the Advanced Coaching team
• Offered critical assistance to Spanish-speaking customers
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

• South Jordan Claims Office
• Conducted in-depth investigations into vehicle theft and fire incidents, ensuring accurate resolution
• Skillfully assessed and estimated damages for vehicles, motorcycles, boats, and other property types
• Provided invaluable support to Spanish-speaking clients, catering to their unique needs
• Proficiently evaluated and negotiated injury settlements, achieving equitable resolutions
• Led investigations to make well-informed auto liability determinations, promoting fair outcomes
• Demonstrated resilience and expertise by assisting with Catastrophe duty during Hurricane Katrina
• Received national recognition through a prestigious customer service award for outstanding performance.
• Worked productively in fast-moving work environment to process large volumes of claims.

GPA: 4.0

National Society of Leadership and Success

GPA: 3.67, Dean’s List each year

Required one year of Spanish business classes and fluency in reading, writing and verbal communications in Spanish.