Ava Martinez
Albuquerque
Summary
Leadership-oriented professional with experience in sales operations and team development. Played a key role in driving membership growth, training new hires, and managing membership records. Youth soccer coaching experience highlights strong leadership, communication, and the ability to motivate and manage groups in dynamic settings.
Overview
2
2
years of professional experience
Work History
Youth Soccer Coach
Playmaker Futbol Academy
09.2025 - Current
- Developed age-appropriate training sessions to enhance player skills and teamwork.
- Assisted in maintaining a positive and inclusive team environment for all participants.
- Collaborated with coaching staff to evaluate player performance and growth areas.
- Implemented drills focusing on fundamental soccer techniques, improving overall player proficiency.
- Organized team practices, ensuring efficient use of training time and resources.
- Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.
Customer Service Manager
SPENGA
05.2025 - 08.2025
- Assisted in resolving customer inquiries and issues to enhance satisfaction.
- Maintained accurate records of customer interactions to streamline service processes.
- Supported team members by sharing knowledge on product features and benefits.
- Executed daily administrative tasks, ensuring operational efficiency in the customer service department.
- Trained new staff on customer service protocols and company policies effectively.
Summer Camp Counselor
Sports And Wellness
05.2024 - 08.2024
- Facilitated engaging daily activities to promote teamwork and social skills among campers.
- Supervised camper safety during outdoor and recreational activities, ensuring a secure environment.
- Assisted in planning and implementing themed programs that enhanced camper participation.
- Supported conflict resolution among campers, fostering positive communication and relationships.
- Collaborated with fellow counselors to maintain a structured schedule for daily events and meals.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZSkills
- Team leadership
- Team environment maintenance
- Record management
- Staff training support
- Motivational skills
- Project management
- Data analysis
- Customer service
Accomplishments
Chosen to represent the women’s club soccer team in a prestigious semester-long leadership program, developing advanced skills in leadership strategy, collaboration, and guiding teams toward success both on and off the field.
Timeline
Youth Soccer Coach
Playmaker Futbol Academy
09.2025 - Current
Customer Service Manager
SPENGA
05.2025 - 08.2025
Summer Camp Counselor
Sports And Wellness
05.2024 - 08.2024
Bachelor of Science - Business Management
Grand Canyon University