Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ava Morales

San Antonio,TX

Summary

Dynamic and detail-oriented professional with a strong background in customer service, operations management, and team leadership within high-standard environments. Proven ability to cultivate meaningful relationships with clients and colleagues, ensuring exceptional service quality and operational efficiency. Skilled in compliance with industry regulations, inventory management, and the execution of marketing initiatives to drive brand visibility and revenue. Adept at working in fast-paced settings, with certifications in food safety, alcohol service, hazardous materials handling, and emergency response. Committed to fostering positive, engaging experiences that uphold company values and exceed client expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista/Sales Associate

Hotel Emma
04.2024 - Current
  • Maintained a pristine, organized workspace in a 5-star, 2 Michelin Key setting, supporting productivity and safety standards.
  • Delivered exceptional hospitality, creating a warm atmosphere and luxury experience for every guest.
  • Engaged with guests during peak hours, enhancing the lively ambiance expected at the nation’s No. 1 luxury hotel.
  • Fostered team cohesion through clear communication and collaboration, contributing to a seamless guest experience.
  • Built lasting relationships with high-profile and local regulars, offering personalized service to ensure guest loyalty and satisfaction.

Aircraft Refueling Supervisor

Allied Aviation
08.2023 - 03.2024
  • Supervised and ensured safe, compliant aircraft refueling operations, meeting rigorous safety protocols and regulatory standards.
  • Directed a team of refueling technicians, providing training and guidance to ensure peak performance and adherence to safety measures.
  • Strategically scheduled and managed refueling activities based on aircraft needs and operational priorities to optimize efficiency.
  • Maintained fuel inventory and coordinated deliveries, ensuring uninterrupted supply and operational readiness.
  • Fostered strong relationships with airport authorities and airline partners, facilitating smooth operations and swift emergency responses.

Sales Associate

Gravity Damage Comics and Collectibles
01.2018 - 04.2021
  • Utilized upselling and cross-selling techniques to increase sales and transaction values.
  • Contributed to marketing events to boost brand visibility and drive store traffic.
  • Maintained an organized, visually appealing store for an enhanced shopping experience.
  • Ensured accurate transaction processing with POS systems for smooth customer checkout.
  • Managed inventory through restocking, counts, and timely replenishment to meet demand.

Seasonal Sales Associate

Zumiez
11.2019 - 12.2019
  • Engaged with customers to build rapport, provide product insights, and offer styling suggestions for a personalized shopping experience.
  • Applied upselling and cross-selling techniques to increase sales and enhance transaction value.
  • Maintained a clean and visually appealing store environment, contributing to an enjoyable shopping experience.
  • Accurately processed transactions in alignment with company policies to ensure efficient, seamless checkout.
  • Supported inventory management, merchandising, and promotional events to drive store traffic and boost sales.

Education

Associate of Science - Computer Science

Northwest Vista College
San Antonio, Texas
12-2025

High School -

Clear Creek High School
League City, Texas
01.2021

Skills

  • Customer Engagement & Relationship Management: Skilled in building rapport with high-profile clientele, fostering customer loyalty through personalized service and effective communication
  • Sales Techniques: Proficient in upselling, cross-selling, and promoting products and services to increase transaction value and drive store revenue
  • Operational Efficiency & Compliance: Experienced in maintaining organized, safe work environments in accordance with regulatory standards in hospitality, retail, and aviation sectors
  • Inventory & Cash Management: Competent in inventory control, POS system use, and cash handling, ensuring seamless transaction processing and accurate stock management
  • Emergency Response & Safety Protocols: Certified in hazardous materials handling, fire safety, First Aid, and CPR; adept at minimizing risk and ensuring safe work practices
  • Event & Marketing Support: Skilled in executing promotional events and brand initiatives to enhance visibility, drive traffic, and support revenue growth

Certification

  • Food Handler License – 360Training, Issued 01/01/24
    Certified in safe food handling, demonstrating commitment to health regulations and hygiene standards in dynamic environments.
  • Texas Alcoholic Beverage Commission Seller-Server Certification – 360Training, Issued 01/01/24
    Knowledgeable in state laws governing alcohol service, ensuring legal compliance and promoting responsible service practices.
  • Hazardous Materials Handling Certification – Allied Aviation, Issued 01/01/23
    Trained in safe handling, labeling, and storage of hazardous materials, with expertise in risk management and regulatory compliance.
  • Fire Safety and Emergency Response Training – Allied Aviation, Issued 01/01/23
    Proficient in fire hazard identification, equipment use, and emergency response to ensure safety of personnel and property.
  • First Aid and CPR Certification – Allied Aviation, Issued 01/01/23
    Certified in First Aid and CPR, skilled in providing immediate medical assistance in emergency situations.
  • Aircraft Refueling Supervisor Certification – Allied Aviation, Issued 01/01/23
    Specialized training in refueling procedures, safety protocols, and supervisory duties for efficient and compliant refueling operations.

Timeline

Barista/Sales Associate

Hotel Emma
04.2024 - Current

Aircraft Refueling Supervisor

Allied Aviation
08.2023 - 03.2024

Seasonal Sales Associate

Zumiez
11.2019 - 12.2019

Sales Associate

Gravity Damage Comics and Collectibles
01.2018 - 04.2021

Associate of Science - Computer Science

Northwest Vista College

High School -

Clear Creek High School
Ava Morales