Islam Haouas
Dubai
Summary
Dynamic sales executive with over 10 years of experience in marketing and retail passionate about joining a well-established international company. skilled in delivering exceptional customer service, promoting products, and handling challenges with ease. A fast learner and team player, I bring expertise from working with global brands like Galeries Lafayette, L'Oreal, and Karl Lagerfeld, committed to driving growth and exceeding expectations.
Overview
10
10
years of professional experience
Work History
SALES EXECUTIVE
CHALHOOB GROUP- KARL LAGERFELD FLAGSHIP STORE
DUBAI
01.2021 - Current
- Cultivated relationships with prospective clients to effectively sell products, providing tailored solutions, and identifying opportunities for product enhancements.
- Generated detailed reports by collecting, analyzing, and synthesizing data to inform strategic decision-making.
- Ensured high-quality service delivery by establishing and upholding organizational standards.
- Fostered long-term customer relationships through comprehensive support, guidance, and research to identify and recommend new business opportunities.
COSMETIC DEPT MANAGER
Volupte Perfoumes & Cosmetics
Sousse
01.2016 - 01.2017
- Cosmetic and skin care promotions expert.
- Maintaining long-lasting relationships with customers, fulfillment, and performing other duties as necessary.
- Setting sales goals, staff supervision, participating in the training program, and new product planning.
- Developed and implemented customer service standards for the cosmetics department.
- Collaborated with vendors to ensure product availability and quality.
- Provided training, guidance, and support to sales associates in the cosmetics department.
Sales Executive/Fashion Consultant
Galleries Lafayette
Dubai
01.2018 - 01.2021
- Delivered personalized styling advice to a diverse clientele, ensuring a luxury shopping experience aligned with fashion trends and individual preference.
- Maintained comprehensive knowledge of luxury brands, seasonal collections, and fashion trends to assist customers with informed purchase decisions.
- Developed strong relationships with customers, ensuring repeat business by maintaining open communication and providing ongoing support.
- Leveraged communication skills to cater to a diverse, international clientele in a fast-paced retail environment.
- Collaborated with team members to achieve sales targets and optimize store presentation, enhancing the overall shopping experience.
SALES PROMOTER
Philip Morris Services SA Bureau de Représentation
Tunisia
01.2015 - 01.2016
- Responsible for selling and maintaining the marketing department new products and contracts
- Assistant/Facilitator for the investors that come from overseas
- Interact with people and convince them to accept the sponsorship
Education
L'Oreal Luxe
Tunis, Tunisia01.2018
Some College Classes - Economics & Management
Taher Sfar
Sousse, Tunisia01.2011
Skills
- Multilingual Proficiency: Fluent in English, French, and Arabic, enabling effective communication with a diverse clientele
- Retail Sales Expertise: Proven track record in driving sales, and exceeding targets in a fast-paced retail environment
- Visual storytelling: the ability to create compelling visual displays that enhance customer engagement and drive product interest
- Customer Service Excellence: Committed to providing outstanding service, fostering customer loyalty, and satisfaction
- Hospitality Experience: Strong background in hospitality, emphasizing relationship-building, and personalized service
- Promotional Strategies: Skilled in developing and executing promotions to increase brand visibility, and sales
- Cross-cultural communication: Proficient in facilitating dialogue and providing counseling across diverse cultural backgrounds
- Marketing Strategy Development: Experienced in formulating and implementing effective marketing strategies to enhance brand presence
Timeline
SALES EXECUTIVE
CHALHOOB GROUP- KARL LAGERFELD FLAGSHIP STORE
01.2021 - Current
Sales Executive/Fashion Consultant
Galleries Lafayette
01.2018 - 01.2021
COSMETIC DEPT MANAGER
Volupte Perfoumes & Cosmetics
01.2016 - 01.2017
SALES PROMOTER
Philip Morris Services SA Bureau de Représentation
01.2015 - 01.2016
L'Oreal Luxe
Some College Classes - Economics & Management
Taher Sfar
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