Ava Mutz
Yukon,OK
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Charleston's Restaurant
Oklahoma City, OK
01.2023 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Informed customers of daily specials and signature menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared checks, itemizing total meal costs and taxes.
Sales Associate
Rue 21
Oklahoma City, OK
11.2021 - 02.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Adhered to company initiatives and achieved established goals.
- Provided accurate information about products, prices and services.
- Recommended, selected and located merchandise based on customer desires.
- Helped customers find specific products, answered questions, and offered product advice.
- Bagged or packaged purchases and wrapped gifts.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Lifeguard
Northwest Pool Management
Oklahoma City, OK
05.2022 - 08.2023
Lifeguard
Hurricane Harbor
Oklahoma City, OK
06.2020 - 08.2021
- Educated patrons about safe swimming practices through public announcements.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Watched over swimmers to respond quickly to distress situations.
- Developed a comprehensive training program for new lifeguards.
- Performed emergency rescues when necessary.
Education
High School Diploma -
Mustang High School
Mustang, OK05-2023
Some College (No Degree) - Applied Exercise Science
Oklahoma State University
Stillwater, OKSkills
- First Aid
- Emergency Response
- CPR Certified
- Public Safety
- Safety Training
- Product Sales
- Order Processing
- Upselling
- Beverage Preparation
- Order Management
- Food Running
- Guest Engagement
- Table Setting
- Supply Restocking
- Price Memorization
- Menu Memorization
- POS Operation
- Special Dietary Requirements
Affiliations
- 2 years as a student athletic training aide
Certification
- CPR certification
- Lifeguard certification
- Liquor licenses
Timeline
Server
Charleston's Restaurant
01.2023 - 08.2023
Lifeguard
Northwest Pool Management
05.2022 - 08.2023
Sales Associate
Rue 21
11.2021 - 02.2022
Lifeguard
Hurricane Harbor
06.2020 - 08.2021
High School Diploma -
Mustang High School
Some College (No Degree) - Applied Exercise Science
Oklahoma State University