Ava Neal
Pittsburg,KS
Summary
Dedicated psychology student with a strong foundation in psychological principles and legal issues. Experienced leader with six years in customer service, including management at Starbucks, excelling in conflict resolution, team leadership, and operational efficiency. Passionate about applying psychological knowledge in professional environments and fostering positive interpersonal relationships.
Overview
6
6
years of professional experience
Work History
Shift Manager & Barista
Starbucks
Pittsburg, KS
04.2023 - Current
- Supervise daily operations, ensuring smooth workflow and maintaining service quality
- Train and mentor new team members while implementing quality control measures
- Manage inventory and cash handling procedures with accuracy
- Foster a positive team environment by addressing morale and performance concerns
- Ensure customer satisfaction by addressing needs and maintaining a welcoming atmosphere
Starbucks Barista
Target
Plainfield, IL
05.2019 - 07.2021
- Delivered outstanding customer service, ensuring guest satisfaction
- Maintained cleanliness and professionalism to create a welcoming environment
- Adhered to health and safety regulations while preparing food and beverages
Education
Bachelor’s Degree - Psychology
Pittsburg State University
Pittsburg, KS12.2024
High School Diploma -
Oswego East High School
Oswego, IL05.2021
Skills
- Leadership & Team Management
- Conflict Resolution & Problem Solving
- Time Management & Adaptability
- Emotional Intelligence & Active Listening
- Patience & Relationship Building
References
- Anna Neuman, Starbucks, (920) 904-1855
- Jim Crossley, Starbucks, (417) 540-8575
- Jamie Wood, Pittsburg State University, jwood@pittstate.edu
Accomplishments
- Graduated Summa Cum Laude, consistently earning honors throughout academic career
- Accepted into the Clinical Psychology program at Pittsburg State University.
Timeline
Shift Manager & Barista
Starbucks
04.2023 - Current
Starbucks Barista
Target
05.2019 - 07.2021
Bachelor’s Degree - Psychology
Pittsburg State University
High School Diploma -
Oswego East High School