DIANA PAOLA GUEVARA ZAMORA
SHAKA SHACK
Oakland,California
2
Languages
1
Certification
9
years of professional experience
Compassionate, dependable, and hardworking professional with experience in caregiving, management, customer service, event coordination, and fast-paced work environments. Experienced in providing empathetic one-on-one care, emotional support, companionship, and assistance with daily needs. Strong leadership and communication skills with the ability to multitask, adapt to changing situations, and remain calm under pressure. Dedicated to providing respectful, reliable, and high-quality service. Bilingual in English and Spanish.
Work History
Manager / Barista / Waitress
2 Years 9 Months- Lead daily restaurant operations while providing friendly, professional, and welcoming customer service.
- Manage multiple responsibilities simultaneously in a fast-paced environment.
- Support and guide team members to maintain efficient daily operations and quality service.
- Greet customers warmly and create a comfortable environment where guests feel welcomed and at home.
- Prepare coffee and other beverages while maintaining quality, accuracy, and cleanliness.
- Take customer orders, provide food service, and respond to customer needs and concerns professionally.
- Assist with cash handling, payment processing, opening and closing procedures, and daily operations.
- Adapt quickly to changes in customer volume, staffing, and business needs while remaining calm under pressure.
Manager / Barista / Event Coordinator / Cashier
6 Years- Managed daily restaurant operations while maintaining a high standard of customer service.
- Coordinated events and adjusted quickly to changes in schedules, customer needs, and payment arrangements.
- Managed multiple responsibilities simultaneously in a fast-paced, high-volume environment.
- Assisted customers with orders, payments, special requests, and event arrangements.
- Supervised and supported employees to help ensure smooth daily operations.
- Prepared coffee and beverages while maintaining quality and consistency.
- Processed cash and card payments accurately and responsibly.
- Communicated effectively with customers, coworkers, and event clients to coordinate services.
Private Elder Caregiver
4 Years- Provided full-time, compassionate one-on-one care for an elderly client in a private home setting.
- Provided emotional support, companionship, and empathetic care based on the individual's needs.
- Supported the client's mental and emotional well-being through patience, active listening, and consistent companionship.
- Assisted with daily routines while helping maintain a safe, comfortable, and supportive environment.
- Built a trusting relationship with the client and family through reliability, compassion, and respectful communication.
- Paid close attention to changes in the client's needs and communicated concerns appropriately.
- Promoted dignity, comfort, and independence while assisting with daily activities.
Education
High School Diploma
Skills
Compassionate Care
Elder Care & Support
Emotional & Mental Health Support
Customer Service
Leadership & Team Management
Communication
Multitasking & Time Management
Event Coordination
Cash Handling & Payment Processing
Food & Beverage Service
Barista Skills
Problem Solving
Adaptability
Teamwork
Vital Signs & I&O Tracking
Privacy and HIPAA Regulations
Observation
Physical Stamina
Empathy
Wound Observation and skin checks
Fast learner
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS) — American Heart Association (AHA)
LANGUAGES
English — Fluent
Spanish — Fluent
Timeline
Manager / Barista / Waitress
SHAKA SHACK
01.2024 - CurrentRead More
Manager / Barista / Event Coordinator / Cashier
OSCAR'S GRILL
01.2018 - 01.2024Read More
Private Elder Caregiver
PRIVATE CAREGIVER
01.2018 - 01.2022Read More
High School Diploma
Read More