Ava Newton
Kaneohe,HI
Summary
3+ years of diverse front-of-house experience in high-volume settings. Proven track record in maximizing revenue through expert menu knowledge and suggestive upselling of premium spirits and local favorites. Adept at navigating fast-paced environments, from coordinating host operations to delivering precise service.
Overview
4
4
years of professional experience
Work History
Cocktail Waitress
Chart House Waikiki
Honolulu, Hawaii
08.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment, while building connections with guests ensuring they will return.
- Execution: Streamlined the “order to delivery” process for complex cocktail rounds, ensuring minimal wait times and high guest satisfaction.
- Maintained cleanliness and organization of tables and service areas.
- Proficiency: Demonstrated 100% accuracy in high-speed cash handling and POS operations (SpotOn), managing high-dollar tabs and split checks for international travel groups.
Crew Trainer
Cheba Hut
Austin, TX
01.2023 - 08.2023
- Trained new crew members on operational procedures and customer service standards.
- Monitored crew performance and provided constructive feedback for improvement.
- Ensured compliance with food safety regulations during daily operations.
Salesperson
The Pajama Princess
Austin, TX
05.2022 - 08.2023
- Maintained eye catching product displays to ensure an inviting store atmosphere.
- Developed key customer relationships to increase sales, improve customer experience, and ensure satisfaction.
- Handled inventory management and organization during restock.
Education
Texas Education Agency
Austin, TXSkills
- Service efficiency
- Guest relations
- Time management
- Inventory management
References
References available upon request.
Timeline
Cocktail Waitress
Chart House Waikiki
08.2023 - Current
Crew Trainer
Cheba Hut
01.2023 - 08.2023
Salesperson
The Pajama Princess
05.2022 - 08.2023
Texas Education Agency