Jumilia Germain

• Delivered exceptional customer service by efficiently serving cocktails and beverages to guests.
• Oversaw efficient management of multiple drink orders during peak hours to ensure timely delivery.
• Cultivated enduring relationships with patrons to foster a loyal customer base.
• Facilitated team success by providing assistance to colleagues during peak periods.

• Fostered a positive work environment by implementing effective communication strategies, promoting teamwork, and establishing recognition programs.
• Spearheaded sales revenue growth by implementing suggestive selling techniques and promoting daily specials to customers.
• Attained exceptional ratings on secret shopper evaluations by enforcing compliance with company service excellence standards.
• Directed initiatives to enhance table turnover rate during peak hours through strategic seating arrangements.
• Exhibited strong time management abilities by effectively prioritizing and executing multiple tasks during high-demand shifts.
• Enhanced table turnover rate by implementing efficient order-taking and check-delivery processes.

• Oversaw guest reservations and seating arrangements to optimize service efficiency.
• Facilitated guest arrivals by greeting and welcoming individuals, ensuring a warm and friendly atmosphere.
• Delivered precise wait time estimates to guests, enhancing overall customer experience.
• Ensured cleanliness and organization of host stand area consistently.
• Facilitated coordination of special requests and accommodations for guests with specific needs.
• Facilitated collaboration with servers and bussers to optimize table turnover during peak hours.
• Facilitated training for new hosts on proper procedures, including greeting protocols and reservation management.
• Spearheaded implementation of a new reservation system, enhancing accuracy and minimizing errors.
• Addressed guest complaints and concerns with prompt and professional resolution.
• Oversaw high-volume phone call operations while upholding exceptional phone etiquette standards.

Assisted guests by providing excellent service during peak hours. Supported food running and bussing tasks effectively. Aided restaurant operations during opening and closing shifts.