Ava Norris
Austin,TX
Summary
Highly experienced in client relationship management, ensuring satisfaction and comfortability while also maintaining a luxurious and professional atmosphere. Utilizes adaptive and warm communication/ problem-solving skills to address any and all client concerns. Track record of exceeding high standards and delivering consistent results in fast-paced environments. Certified in AED, CPR, First Aid and more to come. I’m a hard worker with experience in various different fields, committed to growth and excellence and I can’t wait to serve your company!
Overview
6
6
years of professional experience
Work History
Nanny/Household Manager
Nanny Lane
Austin, TX
06.2025 - Current
- Organized age-appropriate activities to promote cognitive and physical development.
- Maintained a safe and nurturing environment, ensuring child security at all times.
- Collaborated with parents to address educational and behavioral needs, developing personalized care plans for each child.
- Adapted childcare strategies based on quarterly assessments, enhancing overall engagement and learning.
- Assisted with light housekeeping duties as well as running errands.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Nanny/household Manager
Z&a Brown
Austin, TX
02.2023 - 08.2025
- Supervised daily activities, ensuring children's safety and well-being.
- Planned engaging educational and recreational activities tailored to children's interests.
- Managed the family schedules, coordinating playdates and extracurricular activities for children.
- Assisted with homework, fostering a supportive learning environment.
- Adapted care strategies based on individual child development stages and needs.
- Developed nurturing relationships, enhancing emotional support for children in care.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Client Services Liaison
Ambiance Designs
Austin, TX
04.2022 - 05.2025
- Facilitated effective communication between clients and design teams to enhance desired outcomes.
- Reliably coordinated and recorded client meetings to gather feedback and ensure satisfaction with design services.
- Assisted in creating project timelines, ensuring adherence to deadlines and deliverables.
- Ensuring a luxurious feel from start to finish through greeting, communicating, closing and all the little details in between.
- Managed a diverse portfolio of clients, ensuring personalized attention and tailored solutions.
Lead Gymnastics Instructor
High Tech Gymnastics
Austin, TX
04.2021 - 03.2025
- Designed and implemented age-appropriate gymnastics lesson plans for diverse skill levels.
- Led safety training sessions to ensure compliance with gym protocols and best practices.
- Mentored junior instructors, enhancing teaching methodologies and student engagement techniques.
- Evaluated student progress through regular assessments, providing tailored feedback for improvement.
- Coordinated with other coaches for cross-training opportunities, broadening the skillsets of both teams involved.
Team Member
Tropical Smoothie Cafe
Austin, TX
01.2020 - 10.2020
- Prepared and blended smoothies according to established recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
Education
High School Diploma -
Leander High School
Leander, TX05.2023
Skills
Client Service skills
Reliability
Dedication to work ethic
Adaptability
Critical thinking/ Problem solving
Digital Literacy
Perseverance
Teamwork and Leadership skills
Approachable and friendly
Schedule management
Cheerful and energetic
Cleaning and sanitation
Activity planning
First aid certified
Safety awareness
Work-driven
Type A
Strong adaptability and flexibility skills
Client relations
Complaint handling
Follow-up skills
Outbound calling
Client profile building
Problem-solving skills
Time management
Attention to detail
Calm and professional under pressure
Excellent communication
Team collaboration
Money handling
Timeline
Nanny/Household Manager
Nanny Lane
06.2025 - Current
Nanny/household Manager
Z&a Brown
02.2023 - 08.2025
Client Services Liaison
Ambiance Designs
04.2022 - 05.2025
Lead Gymnastics Instructor
High Tech Gymnastics
04.2021 - 03.2025
Team Member
Tropical Smoothie Cafe
01.2020 - 10.2020
High School Diploma -
Leander High School