Ava O'Brien
Summary
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
4
4
years of professional experience
Work History
Shift Lead
Crumbl Cookies
2154 Santa Rosa Ave Santa Rosa, CA 95407
06.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Regular Babysitter
Family Friends And Neighbors
06.2019 - Current
- Demonstrated empathy and kindness to display positive character traits.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Service Clerk
O'Brien's Market
839 W Roseburg Ave Modesto, CA 95350
08.2020 - 07.2021
- Bagged groceries, stocked shelves, cleaned bathrooms, cleaned check stands.
- Greeted incoming customers and answered questions about available services.
- Interacted with customers by phone, email, or in-person to provide information.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Worked with floor team and managers to meet wide range of customer needs.
Education
undefined
Bachelor of Science - Psychology And Biology
Sonoma State University
Cotati, Rohnert Park, CA05.2025
High School Diploma -
Gregori High School
Modesto, CA05.2021
Skills
- Able to efficiently multitask
- Great time management skills
- Teamwork skills
- Communication skills
- Rule Enforcement
- Production Leadership
Timeline
Shift Lead
Crumbl Cookies
06.2021 - Current
Service Clerk
O'Brien's Market
08.2020 - 07.2021
Regular Babysitter
Family Friends And Neighbors
06.2019 - Current
Bachelor of Science - Psychology And Biology
Sonoma State University
High School Diploma -
Gregori High School