EMA SHOYAT
Buffalo,MN
Summary
Dedicated to delivering exceptional customer service experiences that prioritize client satisfaction and foster long-lasting relationships. Proven ability to assess customer needs and provide tailored solutions that enhance overall engagement. Committed to continuous improvement and adapting strategies to exceed expectations in a dynamic environment. Passionate about creating positive interactions that contribute to organizational success and customer loyalty.
Overview
7
7
years of professional experience
Work History
Shift Lead
Dunkin
01.2023 - 01.2024
- Shift lead for early morning shifts, making sure the store was set up for the day, completing tasks such as cash drawer, taking down donut case in the mid afternoon and keeping drive through times to a minimum.
Barista
Target Starbucks
01.2019 - 01.2021
- Served coffee, tea and other beverages, while maintaining orders and connections with customers. Handled food orders safely and efficiently.
Crewmember
Culvers
01.2017 - 01.2019
- Worked collaboratively with team members to deliver food quickly and efficiently to guests through drive thru and lobby, while having the dual task of maintaining lobby cleanliness.
Education
Associate of Arts - Liberal Arts
Anoka Ramsey Community College
Anoka, MN01.2026
Diploma - undefined
Buffalo High School
01.2023
Skills
- Customer engagement
- Coffee and Beverage Preparation: Brewing coffee, espresso-based drinks, and other beverages, including knowledge of various brewing methods and techniques
- Cash Handling: Experience with processing transactions, handling cash, and operating point-of-sale systems accurately and efficiently
- Attention to Detail: Following recipes precisely, maintain consistency in drink quality, and ensure accurate order fulfillment
- Multitasking: Skill in multitasking, such as preparing drinks while taking orders and maintaining a clean workspace
- Communication: Having strong verbal communication skills to interact effectively with customers and team members
- Teamwork: Ability to work collaboratively with colleagues to ensure smooth operations and a positive work environment
- Time Management: Efficiently managing time to handle busy periods and ensure timely service
Timeline
Shift Lead
Dunkin
01.2023 - 01.2024
Barista
Target Starbucks
01.2019 - 01.2021
Crewmember
Culvers
01.2017 - 01.2019
Diploma - undefined
Buffalo High School
Associate of Arts - Liberal Arts
Anoka Ramsey Community College
COMMUNICATION
Experienced barista with strong communication skills, adept at engaging with customers, while providing high quality service to customers.
LEADERSHIP
Maintaining high service standards and organization during busy shifts. Experienced in training new staff, coordinating and delegating tasks, and ensuring a good workflow while creating a positive environment.