Makayla Jackson
Maxton,NC
Summary
Dedicated Production and Customer Service Professional experienced in manufacturing, warehouse operations, and retail environments. Achieved team objectives through effective leadership, operational problem-solving, and a commitment to safety and quality standards. Focused on fostering collaboration and enhancing productivity to drive overall team success.
Overview
6
6
years of professional experience
Work History
Shift Lead
Mikotos express
Pembroke, NC
01.2025 - Current
- Led team during peak hours, ensuring efficient service delivery and customer satisfaction.
- Implemented process improvements to enhance speed of service during busy periods.
- Trained new employees on operational procedures and customer service standards.
- Supported and guided team members daily, fostering a collaborative and efficient work environment.
- Coordinated inventory management to optimize stock levels and ensure product freshness.
- Monitored food safety practices to comply with health regulations and standards.
- Collaborated with management on training materials and employee development programs.
Cashier
Dollar General
Rowland, NC
08.2023 - 06.2024
- Provided excellent customer service by assisting customers with product questions and purchases.
- Accurately processed cash, debit, and credit transactions while maintaining balanced cash drawers.
- Maintained clean and organized checkout areas to improve customer experience.
- Assisted customers with locating products and recommending items based on needs.
- Supported store operations including stocking shelves and maintaining merchandise displays.
Production Handline Worker
WePack
Maxton, NC
12.2022 - 07.2023
- Operated production equipment to support packaging and manufacturing processes.
- Assembled materials and prepared products for shipment.
- Conducted quality inspections to ensure finished products met company standards.
- Maintained production efficiency while following workplace safety guidelines.
- Collaborated with team members to meet daily production goals.
Driveline Assembly Worker
Meritor
Maxton, NC
04.2022 - 06.2022
- Assembled mechanical components and service equipment according to detailed instructions.
- Ensured products were built accurately and met quality specifications.
- Maintained productivity in a fast-paced manufacturing environment.
- Followed safety procedures while using tools and assembly equipment.
Picker / Packer
Harbor Freight Tools
Dillon, SC
11.2021 - 02.2022
- Picked and packed customer orders accurately for shipment.
- Inspected merchandise to ensure items were correct, undamaged, and complete.
- Maintained organized work areas to support efficient warehouse operations.
- Assisted with inventory handling and product staging.
VAP Operator
Hanesbrands
Laurel Hill, NC
06.2021 - 10.2021
- Processed garments by tagging, folding, and preparing items for shipment.
- Ensured accuracy in labeling and packaging procedures.
- Maintained steady workflow to support production deadlines.
- Followed quality control standards to reduce product errors.
Waitress / Cashier
Waffle House
Rowland, NC
01.2021 - 04.2021
- Delivered friendly and efficient customer service in a high-volume restaurant environment.
- Accurately processed customer payments and balanced cash drawers.
- Maintained cleanliness of dining and service areas.
- Assisted customers with menu selections and addressed service needs.
- Supported team members to ensure smooth restaurant operations.
Cashier
Burger King
Laurinburg, NC
03.2020 - 11.2020
- Processed customer orders and handled cash and card transactions.
- Ensured cleanliness and organization of front counter to enhance customer experience.
- Guided customers in product selection and verified order accuracy to promote satisfaction.
- Collaborated with team to deliver prompt and efficient service during peak hours.
Education
High School Diploma -
Purnell Swett High School
Maxton, NCSkills
- Team supervision
- Shift leadership
- Operations oversight
- Production management
- Employee training
- Coaching
- Task delegation
- Team building
- Team Coordination
- Safety compliance
- Process improvement
- Attention to Detail
- Problem Solving
- Time Management
- Daily reporting
- Customer Service
- Customer communication
- Customer Engagement
- Cash handling
- Manufacturing support
- Teamwork
- Communication skills
- Employee engagement
- Knowledge sharing
- Staff supervision
- Leadership
- Time management
- Problem solving
- Daily reporting
- Shift leadership
Timeline
Shift Lead
Mikotos express
01.2025 - Current
Cashier
Dollar General
08.2023 - 06.2024
Production Handline Worker
WePack
12.2022 - 07.2023
Driveline Assembly Worker
Meritor
04.2022 - 06.2022
Picker / Packer
Harbor Freight Tools
11.2021 - 02.2022
VAP Operator
Hanesbrands
06.2021 - 10.2021
Waitress / Cashier
Waffle House
01.2021 - 04.2021
Cashier
Burger King
03.2020 - 11.2020
High School Diploma -
Purnell Swett High School