Marco Perales Uriostegui
23531 Harrow Field Ln Spring,TX
Summary
Customer service associate with a strong focus on team collaboration and customer engagement. Demonstrates exceptional problem-solving and multitasking abilities, ensuring high levels of customer satisfaction. Eager to leverage adaptability and critical thinking skills to enhance customer experiences and support team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
09.2023 - Current
- Assisted customers in selecting products that meet their needs. Supported inventory management to maintain stock levels. Kept store environment clean and organized.
- Assisted team members in creating a friendly store atmosphere. Supported departments by participating in cross-training programs.
- Assisted in maintaining accurate cash handling and transaction records. Supported adherence to company policies and safety regulations during store operations.
- Assisted customers by addressing concerns with patience and understanding. Supported elderly and disabled customers with special needs.
- Optimized inventory management processes to enhance customer experiences and drive sales.
- Fostered a collaborative team environment to enhance cross-departmental initiatives.
- Oversaw employee performance to ensure timely completion of tasks.
Handy Man Assistance
Chris Remodel
09.2021 - 08.2023
- Assisted teams in various remodeling projects to promote collaboration and improve problem-solving skills. Supported development of handyman expertise to enhance project efficiency.
- Executed repair and maintenance tasks with attention to detail. Assisted in applying precise measurements and techniques to enhance project outcomes.
- Assisted in developing creative solutions for remodeling challenges while optimizing resource use. Adapted to new tools and techniques to enhance skills.
- Assisted teams in meeting project deadlines while upholding quality standards. Supported process improvements that enhanced project completion times.
- Assisted lead contractors in managing project tasks to support timely completion. Addressed client inquiries and concerns to enhance satisfaction and project flow.
Car Wash Detailer
Dr Gleem
10.2018 - 07.2020
- Assisted with cash transactions and provided customer service at Dr. Gleem Car Wash. Supported operational efficiency by maintaining cleanliness standards and promoting positive client interactions.
- Cleaned and detailed vehicles to meet quality standards. Assisted in implementing processes that reduced wait times and improved customer satisfaction.
- Achieved daily car wash quotas consistently. Assisted in implementing upselling techniques for additional services to enhance customer satisfaction and loyalty.
- Collaborated with team members to support operations during busy periods. Assisted in onboarding new staff to foster a culture of teamwork and excellence.
Education
High school diploma - undefined
Benjamin O. Davis high school
Houston, TX03.2020
Skills
- Problem Solving
- Adaptability
- Team Collaboration
- Customer Engagement
- Multitasking
- Critical Thinking
- Active Listening
- Attention to Detail
- Customer Satisfaction
- Remodeling
- Mechanic
- Customer service
- Handyman Skills
- Repair Techniques
- Project Coordination
- Inventory Management
- Computer Programming
- Computer assembler
- Patience and composure
- Goal-oriented mindset
- Data entry proficiency
- Strong interpersonal skills
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
Certification
- Technical Support Fundamentals
- Coursera
- Aug 2022 - Nov 2022
Languages
English - Proficient
Spanish - Novice
Hobbies and Interests
Powerlifting, Bodybuilding
Links
Coursera Technical Support Fundamentals
Timeline
Shift Lead
Walgreens
09.2023 - Current
Handy Man Assistance
Chris Remodel
09.2021 - 08.2023
Car Wash Detailer
Dr Gleem
10.2018 - 07.2020
High school diploma - undefined
Benjamin O. Davis high school