Marco Perales Uriostegui
23531 Harrow Field Ln Spring,TX
Summary
Customer service associate with a strong focus on team collaboration and customer engagement. Demonstrates exceptional problem-solving and multitasking abilities, ensuring high levels of customer satisfaction. Eager to leverage adaptability and critical thinking skills to enhance customer experiences and support team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
Houston, TX, United States
09.2023 - Current
- Assisted customers in selecting products that meet their needs. Supported inventory management to maintain stock levels. Kept store environment clean and organized.
- Assisted team members in creating a friendly store atmosphere. Supported departments by participating in cross-training programs.
- Assisted in maintaining accurate cash handling and transaction records. Supported adherence to company policies and safety regulations during store operations.
- Assisted customers by addressing concerns with patience and understanding. Supported elderly and disabled customers with special needs.
- Optimized inventory management processes to enhance customer experiences and drive sales.
- Fostered a collaborative team environment to enhance cross-departmental initiatives.
- Oversaw employee performance to ensure timely completion of tasks.
Handy Man Assistance
Chris Remodel
09.2021 - 08.2023
- Assisted teams in various remodeling projects to promote collaboration and improve problem-solving skills. Supported development of handyman expertise to enhance project efficiency.
- Executed repair and maintenance tasks with attention to detail. Assisted in applying precise measurements and techniques to enhance project outcomes.
- Assisted in developing creative solutions for remodeling challenges while optimizing resource use. Adapted to new tools and techniques to enhance skills.
- Assisted teams in meeting project deadlines while upholding quality standards. Supported process improvements that enhanced project completion times.
- Assisted lead contractors in managing project tasks to support timely completion. Addressed client inquiries and concerns to enhance satisfaction and project flow.
Car Wash Detailer
Dr Gleem
Houston, TX, United States
10.2018 - 07.2020
- Assisted with cash transactions and provided customer service at Dr. Gleem Car Wash. Supported operational efficiency by maintaining cleanliness standards and promoting positive client interactions.
- Cleaned and detailed vehicles to meet quality standards. Assisted in implementing processes that reduced wait times and improved customer satisfaction.
- Achieved daily car wash quotas consistently. Assisted in implementing upselling techniques for additional services to enhance customer satisfaction and loyalty.
- Collaborated with team members to support operations during busy periods. Assisted in onboarding new staff to foster a culture of teamwork and excellence.
Education
High school diploma - undefined
Benjamin O. Davis high school
Houston, TX03.2020
Skills
- Problem Solving
- Adaptability
- Team Collaboration
- Customer Engagement
- Multitasking
- Critical Thinking
- Active Listening
- Attention to Detail
- Customer Satisfaction
- Remodeling
- Mechanic
- Customer service
- Handyman Skills
- Repair Techniques
- Project Coordination
- Inventory Management
- Computer Programming
- Computer assembler
- Patience and composure
- Goal-oriented mindset
- Data entry proficiency
- Strong interpersonal skills
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
Certification
- Technical Support Fundamentals
- Coursera
- Aug 2022 - Nov 2022
Languages
English - Proficient
Spanish - Novice
Hobbies and Interests
Powerlifting, Bodybuilding
Links
Coursera Technical Support Fundamentals
Timeline
Shift Lead
Walgreens
09.2023 - Current
Handy Man Assistance
Chris Remodel
09.2021 - 08.2023
Car Wash Detailer
Dr Gleem
10.2018 - 07.2020
High school diploma - undefined
Benjamin O. Davis high school