Chad Selby
Eustis
Summary
Experienced manager and sales professional with a strong focus on conflict resolution and customer service. Track record of enhancing operational efficiency and achieving or exceeding sales objectives through teamwork and effective problem-solving. Dedicated to building lasting client relationships and promoting business growth.
Overview
27
27
years of professional experience
Work History
Shift Lead
O'Reilly's Auto Parts
Leesburg
03.2022 - 11.2024
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Monitored employee performance and provided feedback on areas for improvement.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Reviewed daily sales reports and monitored financial performance metrics.
- Ensured that all safety protocols were followed at all times.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Conducted regular inventory checks to maintain accurate stock levels.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
- Implemented company policies consistently across all shifts.
- Researched industry trends in order to stay ahead of the competition.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Responded to customer inquiries and complaints in a professional manner.
- Completed opening and closing duties to facilitate business operations.
- Evaluated and performed equipment maintenance to support operational goals.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Assisted general manager with operations game plan and company initiatives implementation.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Sales Associate/stocker
Ollie's Bargain Outlet Holdings Inc.
Eustis
08.2021 - 01.2022
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Conducted product demonstrations to highlight features and benefits.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Organized store by returning merchandise to proper areas and restocked displays.
- Prepared merchandise for purchase or rental.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Inspected stock for damage or defects and reported issues to management.
- Ensured that all products were labeled properly before stocking the shelves.
- Monitored expiration dates of perishable items to ensure freshness.
- Removed outdated products from shelves in accordance with company policy.
- Recorded quantity, type and value of materials or items received.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Organized storage areas for efficient use of space.
- Arranged merchandise in an attractive manner to promote sales.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Coordinated with management to identify and resolve inventory discrepancies.
- Palletized merchandise for easy movement to sales floor locations.
- Greeted customers and retrieved requested products to drive satisfaction.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Packaged items with appropriate materials to prevent damage during shipping.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Read orders to verify attributes and quantities of merchandise.
- Operated forklift and pallet jack to transport heavy loads.
- Stamped price tags on merchandise, referring to official price lists.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Placed products on conveyors for final wrapping and shipment.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Manager
Lovejoy vapor
Orlando
02.2016 - 04.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed risk by developing and implementing effective risk management strategies.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Analyzed market trends and competitor activity to inform business strategy.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Sales Associate
Tractor Supply Company
Eustis
05.2015 - 01.2016
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Tracked sales performance metrics to identify trends in market place.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Conducted product demonstrations to highlight features and benefits.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Adhered to company initiatives and achieved established goals.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained records related to sales for store management.
- Described merchandise and explained use, operation and care.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Assistant Manager
Kangaroo Express convenience stores
Tavares
03.2012 - 04.2015
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Manager
Full body balance
Leesburg
11.2009 - 02.2012
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with industry regulations and company policies.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with regulatory requirements and industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed market trends and competitor activity to inform business strategy.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed risk by developing and implementing effective risk management strategies.
- Directed recruitment, hiring, and training of new staff members.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Developed and implemented strategic plans to achieve company objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
Call Center Executive Specialist
Sprint cellular
Eustis
12.2005 - 10.2009
- I was picked among the top 25 agents in the facility. To handle executive accounts. Such as celebrities, athletes, CEOs, government and military personnel.
- Utilized various software applications to log customer information and issue resolution.
- Assisted customers with product selection and troubleshooting issues.
- Performed administrative duties such as data entry, filing and document preparation.
- Resolved customer complaints quickly and efficiently.
- Created weekly reports detailing call volume and average handle time.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Provided technical support for both internal staff and external customers.
- Maintained accurate records of all conversations with customers.
- Conducted regular quality assurance checks on agent calls.
- Provided quality customer service via telephone, email and chat.
- Identified opportunities for improvement in customer service processes.
- Participated in meetings to discuss process improvements or changes in procedures.
- Ensured compliance with company policies and procedures when interacting with customers.
- Analyzed customer feedback data to identify areas of improvement within the department.
- Tracked customer orders from start to finish using order management systems.
- Generated detailed reports highlighting trends in customer satisfaction levels.
- Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
- Implemented changes to workflows and scripts based on customer feedback and analysis.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Managed escalated customer complaints, ensuring timely and effective resolution.
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
- Developed and monitored key performance indicators to assess team productivity.
- Delivered constructive call process feedback.
- Ensured compliance with company policies and regulatory requirements within the call center.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
- Collaborated with other departments to streamline processes and improve service delivery.
- Implemented strategies to enhance customer satisfaction and loyalty.
- Coordinated with IT department to troubleshoot and resolve technical issues impacting call center operations.
- Maintained up-to-date knowledge of industry trends and customer service best practices.
- Met and communicated with vendors to monitor product shipments, prices and backorders.
- Facilitated communication between team members to foster a positive work environment.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Excelled in exceeding daily credit card application goals.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Took special orders in person and over telephone, generating additional revenue every month.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Contacted customers about potential service upgrades, new services and account changes.
- Oversaw warranty counseling process to manage expense controls.
- Provided top quality control and eliminated downtime to maximize revenue.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Reviewed documents for accuracy prior to submission or publication.
- Generated reports to track performance metrics of team members.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained accurate records of customer interactions and feedback.
- Implemented process improvements to increase efficiency and reduce costs.
- Developed and implemented specialized procedures for customer service operations.
- Provided technical support for users experiencing difficulties with software applications.
- Provided technical support for customers in resolving complex issues.
- Performed quality assurance testing on newly developed software applications.
- Assisted in developing strategies to increase customer satisfaction levels.
- Researched and analyzed customer feedback to identify areas of improvement.
- Participated in ongoing training and compliance activities.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
Sales Associate/Stock Room Associate
Target
Mt. Dora
05.2004 - 10.2005
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adhered to company initiatives and achieved established goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received and displayed product shipments on store retail shelves upon delivery.
- Worked with fellow sales team members to achieve group targets.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
- Adhered to all company policies related to health and safety regulations when working in the stockroom area.
- Implemented strategies for efficient storage solutions based on space availability within the warehouse and stockroom environment.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Ensured that safety protocols were followed while handling products including wearing protective gear when necessary.
- Collaborated with team members on various projects related to inventory control management and restocking processes.
- Utilized barcode scanners to record information regarding incoming and outgoing products accurately.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Used accurate and efficient storage procedures to shelve new merchandise and returned items.
- Conducted regular inventory audits to maintain accuracy.
- Palletized products for shipping or transfer to sales floor.
- Verified product numbers with scanners and manual tracking.
- Performed daily inventory cycle counts and assisted with full audits.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Implemented loss prevention strategies to minimize shrinkage.
- Maintained cleanliness and order in the backroom and loading dock areas.
- Organized stockroom to ensure easy access to products.
- Responded to staff requests for backroom items or additional stock.
- Ensured safety procedures were followed to prevent injury or damage to goods.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Utilized handheld devices for tracking merchandise and updating inventory data.
- Participated in store recovery to keep merchandise displays neat and organized.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated forklift and pallet jack to transport heavy loads.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Key Holder
Dollar General Store
Mt.dora
12.2001 - 04.2004
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Ensured store was opened and closed in a timely manner according to company policies.
- Assisted customers with product selection and resolving complaints.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Verified accuracy of register tills at beginning and end of shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Adhered to all local laws governing retail operations including security requirements.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Tracked stock movement to ensure availability of merchandise for customers.
- Replenished merchandise displays throughout the store as needed.
- Inspected physical condition of store premises to identify any maintenance issues.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Ensured compliance with all company policies and procedures.
- Developed extensive product knowledge, growing revenue, and building consumer base.
- Partnered with store leadership team to learn and understand management processes and reports.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Collaborated with management to determine key tasks and delegate to staff members.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Supervised bank deposits and security procedures to support store opening and closing.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Handled customer inquiries and complaints with professionalism and patience.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Assisted in general housekeeping to maintain store image.
- Used Point of Sale register system to complete transactions.
- Counted and balanced registers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Researched out-of-stock items to find additional inventory in other store locations.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Mentored newly hired staff in upselling techniques to improve sales.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Built lasting client relationships by organizing and planning sales events.
Sales Associate
Ace Hardware
Mt. Dora
04.1998 - 11.2001
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Mt.dora High School
Mt. Dora, FL05-2001
Skills
- Conflict resolution
- Customer service
- Client service
- Excellent communication
- Professionalism
- Continuous improvement
- Active listening
- Sales reporting
- Troubleshoot service issues
- Account management
- Teamwork
- Problem solving
- Knowledge sharing
- Experience in leadership
- Customer relationship management
- Operational efficiency
- Security procedures adherence
- Problem-solving aptitude
Affiliations
- Movie watching.
- Comic book,graphic novel and movie memorable collector.
- Urban gardner
- Artist, painter
- Hiking trails, camping
- Reading, writing
References
References available upon request.
Timeline
Shift Lead
O'Reilly's Auto Parts
03.2022 - 11.2024
Sales Associate/stocker
Ollie's Bargain Outlet Holdings Inc.
08.2021 - 01.2022
Manager
Lovejoy vapor
02.2016 - 04.2021
Sales Associate
Tractor Supply Company
05.2015 - 01.2016
Assistant Manager
Kangaroo Express convenience stores
03.2012 - 04.2015
Manager
Full body balance
11.2009 - 02.2012
Call Center Executive Specialist
Sprint cellular
12.2005 - 10.2009
Sales Associate/Stock Room Associate
Target
05.2004 - 10.2005
Key Holder
Dollar General Store
12.2001 - 04.2004
Sales Associate
Ace Hardware
04.1998 - 11.2001
High School Diploma -
Mt.dora High School