Enrique Perez
Riverside,CA
Summary
Dynamic Shift Lead at Wingstop with a proven track record in employee training and conflict resolution. Skilled in cash handling and inventory management, I consistently enhanced team performance and customer satisfaction. Recognized for maintaining safety compliance and fostering a positive work environment, I effectively resolved issues to drive operational excellence.
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in any environment. Bring an ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in shift lead.
Overview
3
3
years of professional experience
Work History
Shift Lead
Wingstop
Riverside, CA
10.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Receiving Team Member
Gilbert Company
Rialto, CA
07.2022 - 10.2023
- Facilitated swift resolution of shipping-related disputes by providing clear documentation of all relevant details surrounding problematic orders.
- Minimized shrinkage losses by consistently reporting damaged or missing items upon receipt from suppliers promptly.
- Assisted shipping team by helping prepare loads and move to waiting trailers.
- Ensured accurate product labeling and tagging for seamless integration into inventory management systems.
- Maintained a clean and organized receiving area, ensuring smooth operations and easy access to products.
- Collaborated with team members to unload trucks, inspect merchandise, and quickly resolve discrepancies or damaged items.
- Moved loads with correct and safe use of forklifts and pallet jacks.
Education
High School Diploma -
Options For Youth
Corona, CA06.2022
Skills
- Cash handling
- Employee training
- Store operations
- Inventory management
- Conflict resolution
- Customer service
- Safety compliance
- Team building
- Documentation accuracy
- Time management
- Problem solving
- Communication skills
- Quality assurance
- Guest service
- Staff supervision
- Staff motivation
- Staff onboarding
- Shift leadership
- Positive attitude
- Problem-solving
- Team leadership
- Creative problem solving
- Strong verbal and written communication
Timeline
Shift Lead
Wingstop
10.2023 - Current
Receiving Team Member
Gilbert Company
07.2022 - 10.2023
High School Diploma -
Options For Youth