Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ava Ostendorf

Champlin,Minnesota

Summary

Experienced in enhancing customer satisfaction and optimizing operations. Sharpened critical thinking and phlebotomy abilities at Biolife Plasma Services. Thrives as a committed team player, successfully navigating responsibilities from office support to customer service. Resulted in notable enhancements to operational effectiveness and client interactions while upholding high standards of quality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Advanced Plasma Center Technician (Phlebotomist)

Biolife Plasma Services
08.2023 - Current
  • Perform venipunctures and monitor donors throughout the plasma donation process at BioLife Plasma Services
  • Promoted to additional roles including donor screening, troubleshooting equipment/processes, and plasma preparation for shipment
  • Serve as a BioLife Center Trainer, responsible for onboarding and training new employees
  • Assess donor eligibility by checking vital health indicators: blood pressure, pulse, temperature, hematocrit, and protein levels
  • Strengthened clinical skills, attention to detail, and patient care through hands-on experience in a high-volume setting

Barback

Topgolf
05.2023 - 08.2023
  • Checked ID cards and verified bar guests were of legal age.
  • Restocked ice, condiments, and snacks.
  • Learned how to make wide variety of mixed drinks.
  • Delivered food to customers at bar and tables.

Office Assistant

Midwest Option
04.2022 - 06.2023
  • Amazon Business
  • Find retail merchandise
  • Listed and packed products
  • Shipping

Customer Service Advocate

Target
08.2020 - 07.2022
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed opening and closing functions to meet operational needs.

Education

Bachelor of Science - Kinesiology

Iowa State University
05.2026

High School Diploma -

Champlin Park High School
06.2022

Skills

  • Dedicated team player
  • Time management
  • Problem-solving abilities
  • Strong problem solver
  • Resourceful
  • Report writing
  • Decision-making skills
  • Patient confidentiality
  • Adaptable mindset

Certification

  • First Aid/CPR Certified

Timeline

Advanced Plasma Center Technician (Phlebotomist)

Biolife Plasma Services
08.2023 - Current

Barback

Topgolf
05.2023 - 08.2023

Office Assistant

Midwest Option
04.2022 - 06.2023

Customer Service Advocate

Target
08.2020 - 07.2022

High School Diploma -

Champlin Park High School

Bachelor of Science - Kinesiology

Iowa State University

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Ava Ostendorf