Ava Ostendorf
Champlin,Minnesota
Summary
Experienced in enhancing customer satisfaction and optimizing operations. Sharpened critical thinking and phlebotomy abilities at Biolife Plasma Services. Thrives as a committed team player, successfully navigating responsibilities from office support to customer service. Resulted in notable enhancements to operational effectiveness and client interactions while upholding high standards of quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Advanced Plasma Center Technician (Phlebotomist)
Biolife Plasma Services
Ames, IA
08.2023 - Current
- Perform venipunctures and monitor donors throughout the plasma donation process at BioLife Plasma Services
- Promoted to additional roles including donor screening, troubleshooting equipment/processes, and plasma preparation for shipment
- Serve as a BioLife Center Trainer, responsible for onboarding and training new employees
- Assess donor eligibility by checking vital health indicators: blood pressure, pulse, temperature, hematocrit, and protein levels
- Strengthened clinical skills, attention to detail, and patient care through hands-on experience in a high-volume setting
Barback
Topgolf
Brooklyn Center, MN
05.2023 - 08.2023
- Checked ID cards and verified bar guests were of legal age.
- Restocked ice, condiments, and snacks.
- Learned how to make wide variety of mixed drinks.
- Delivered food to customers at bar and tables.
Office Assistant
Midwest Option
Champlin, MN
04.2022 - 06.2023
- Amazon Business
- Find retail merchandise
- Listed and packed products
- Shipping
Customer Service Advocate
Target
Champlin, MN
08.2020 - 07.2022
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed opening and closing functions to meet operational needs.
Education
Bachelor of Science - Kinesiology
Iowa State University
05.2026
High School Diploma -
Champlin Park High School
06.2022
Skills
- Dedicated team player
- Time management
- Problem-solving abilities
- Strong problem solver
- Resourceful
- Report writing
- Decision-making skills
- Patient confidentiality
- Adaptable mindset
Certification
- First Aid/CPR Certified
Timeline
Advanced Plasma Center Technician (Phlebotomist)
Biolife Plasma Services
08.2023 - Current
Barback
Topgolf
05.2023 - 08.2023
Office Assistant
Midwest Option
04.2022 - 06.2023
Customer Service Advocate
Target
08.2020 - 07.2022
High School Diploma -
Champlin Park High School
Bachelor of Science - Kinesiology
Iowa State University