Ava Peiffer
Horsham,PA
Summary
Dedicated Pet Care Specialist with expertise in customer education, animal health, and problem-solving. Proven ability to enhance customer satisfaction while ensuring optimal pet care.
Overview
3
3
years of professional experience
Work History
Pet Care Specialist
Petsmart
Warminster, Pennsylvania
08.2025 - Current
- Guided customers in selecting appropriate pet products to meet their specific needs.
- Provided daily care and feeding for various pets in store.
- Monitored pet health and behavior for signs of distress or illness.
- Educated customers on proper pet care techniques and products.
- Administered medication and treatment prescribed by the veterinarian to support animal health.
- Maintained clean and sanitary conditions in pet habitats.
- Delivered comprehensive care instructions to pet owners, ensuring proper pet management.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
Sales Associate
Ollies Bargain Outlet
Horsham, Pennsylvania
02.2023 - 08.2025
- Guided customers in product selection and addressed inquiries to improve satisfaction.
- Welcomed customers upon entry to create a friendly atmosphere. and provided exceptional customer service.
- Operated cash register and processed customer transactions efficiently.
- Resolved customer complaints promptly and professionally to maintain loyalty.
- Educated customers about promotions and loyalty programs.
- Helped customers find specific products, answered questions, and offered product advice.
- Ensured store cleanliness and organized merchandise displays to enhance the customer shopping experience.
- Restocked shelves with merchandise to ensure product availability for customers. to maintain inventory levels.
- Participated in training new staff on store policies and procedures.
Education
High School Diploma -
Hatboro Horsham Senior High
Hatboro, PA06-2025
Skills
- Animal health monitoring
- Medication administration
- Pet care
- Sanitation practices
- Animal behavior assessment
- Customer education
- Customer relationship management
- Team collaboration
Timeline
Pet Care Specialist
Petsmart
08.2025 - Current
Sales Associate
Ollies Bargain Outlet
02.2023 - 08.2025
High School Diploma -
Hatboro Horsham Senior High