Bianca Lopez
Bedford,WY
Summary
Dedicated Pet Care Specialist with a proven track record at PetSmart, excelling in health monitoring and client communication. Successfully enhanced customer satisfaction through tailored product recommendations and efficient service. Skilled in animal handling and adept at managing feeding schedules, ensuring optimal care for pets while fostering lasting relationships with clients.
Friendly individual known for delivering quality care to animals and assisting with administrative tasks. Motivated professional walks and feeds animals to maintain health and schedules.
Knowledgeable employee experienced in fulfilling animal health requirements. Skilled handler with absolute comfort controlling and calming animals.
Overview
4
4
years of professional experience
Work History
Pet Care Specialist
PetSmart
4005 W Airport Fwy, Irving, TX 75062
07.2021 - Current
- Completed routine check-ups to assess animal health and chronic or acute concerns.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Documented pet care activities, immunizations and treatments delivered.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Handled animals safely and remained calm in different situations.
- Recommended retail products for at-home use.
- Evaluated retail customers' product needs and promoted appropriate store products.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Worked under direction of veterinarian to deliver treatments and support pet needs.
Education
High School Diploma -
Nimitz High School
100 W Oakdale Rd, Irving, TX 7506006-2018
Skills
- Health monitoring
- Feeding schedules
- Infection prevention
- Appointment scheduling
- Animal restraint
- Waste disposal
- Tick removal
- Client communication
- Animal handling
- Basic maintenance
- Animal care
- Animal nutrition management
- Pet handling
- Drawer balancing
- Product restocking
- Returns processing
- Merchandise exchange
- Online orders preparation
- Customer service excellence
- Customer assistance
- Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pet Care Specialist
PetSmart
07.2021 - Current
High School Diploma -
Nimitz High School