Brittney Petitta
Process Leader
Weirton,WV
Summary
Dynamic operations leader with extensive experience at PetSmart, excelling in inventory management, merchandising, and team coaching. Proven track record in enhancing sales and customer satisfaction through expert product knowledge and effective leadership. Skilled in SAP systems and certified forklift operator, driving operational excellence and fostering a collaborative team environment.
Overview
9
9
years of professional experience
Work History
Process Leader
PetSmart
05.2025 - Current
- Analyze inventory management reports to identify trends, opportunities, and causes
- Oversee proper healthcare for sick store owned pets, including veterinary transport, medication administration, monitoring, etc.
- Observe safety practices and uphold standards
- Prioritize, delegate, and validate daily and weekly tasks for associates
- Lead and coach associates on proper operational processes in the Pet Care Department and the Inventory Management Department
- Use SAP to accurately enter and file POs
- Communicate company information and updates to associates and fellow leadership
Merchandising and Inventory Leader
PetSmart
05.2022 - 05.2025
- Maintained full and accurate inventory of every product to meet business and customer needs
- Organized sale price and promotion changes
- Led the execution of planograms
- Effectively led the stock team on truck days to ensure same day completion
- Performed data entry and completed proper paperwork
- Audited full store physical inventory each year
- Rejected damaged items, recorded shortages, and corresponded with shippers to rectify issues
- Inspected incoming and outgoing shipments to identify discrepancies with records
- Utilized forklift to load, unload, transport, and store product
Furniture Sales Manager
Big Lots
02.2022 - 05.2022
- Maintained detailed files on past transactions and designs for budget and future reference
- Directed and assisted the sales team in merchandise presentation, warehousing inventory, recovery, and signage
- Coached the sales team on all facets of the sales process and ensured the team was knowledgeable about all payment options, services, and add-ons
- Led and directed all activities of the furniture department including planogram execution, sale changes, order fulfillment, etc.
- Achieved sales goals and by cultivating and securing new customer relationships
Sales Consultant, Bedding Specialist
Levin Furniture
01.2021 - 02.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Maximized customer retention by resolving issues quickly
- Managed all mattress warranty claims and comfort exchanges for the store
- Followed up with existing customers to provide additional support and address concerns
- Wrote over $700,000 and delivered over $600,000 in 2021
- Taught new sales staff POS system and selling process
- Was 2nd highest in adjustable base sales in 2021
Sales Lead
Love's Furniture and Mattresses
08.2020 - 12.2020
- Used POS system to process sales and returns
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Trained, coached, and mentored new sales associates Pittsburgh and Ohio stores
- Met or exceeded all KPI goals
- Assisted and advised customers in all aspects of the home furnishing process
- Maintained contact with Customer Care and the delivery office to ensure issues were handled efficiently
Home Furnishing Consultant
Value City Furniture
07.2019 - 08.2020
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes
- Researched furniture materials and suggested pieces to clients based on budget and want
- Maintained or exceeded monthly sales goals
- Maintained immaculate showroom appearance
- Attended and presented at all meetings and trainings
- Built customer loyalty and retention by delivering excellent shopping experiences
- Recommended complementary purchases to customers, increasing revenue
- Used in-store system to locate inventory and place special orders for customers
Store Manager
Mattress Firm
09.2016 - 07.2018
- Maintained or exceeded monthly sales goals
- Attended and presented at all meetings and trainings
- Managed daily operations, sale changes, inventory accuracy, administrative duties, order scheduling, and planogram execution
- Coached sales associates in product specifications, sales incentives, and selling techniques
- Built customer loyalty and retention by delivering excellent shopping experiences
- Listened to customer needs and desires to identify and recommend optimal products
Education
Master of Science - Criminal Justice
University of Wisconsin, Platteville
Platteville, WI08-2019
Bachelor of Science - Business Administration
Robert Morris University
Coraopolis, PA05-2013
Skills
- Operations management
- Home furnishing expert
- Experience with SAP systems
- Certified forklift operator
- Expert in pet product knowledge
- Team leadership
Timeline
Process Leader
PetSmart
05.2025 - Current
Merchandising and Inventory Leader
PetSmart
05.2022 - 05.2025
Furniture Sales Manager
Big Lots
02.2022 - 05.2022
Sales Consultant, Bedding Specialist
Levin Furniture
01.2021 - 02.2022
Sales Lead
Love's Furniture and Mattresses
08.2020 - 12.2020
Home Furnishing Consultant
Value City Furniture
07.2019 - 08.2020
Store Manager
Mattress Firm
09.2016 - 07.2018
Master of Science - Criminal Justice
University of Wisconsin, Platteville
Bachelor of Science - Business Administration
Robert Morris University