Michelle Murillo
Detroit,MI
Summary
Dynamic leader with a proven track record at PetSmart Charities, enhancing operational efficiency and compliance. Skilled in operations management and fostering teamwork, I've successfully led cross-departmental change management and optimized processes. Known for innovative problem-solving and exceptional communication, I consistently drive projects to completion, achieving significant improvements in performance and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Leader
PetSmart Charities
Fort Worth, TX
05.2021 - 01.2025
- Ensured compliance with industry standards and regulations by maintaining up-to-date knowledge of best practices in process management techniques.
- Managed multiple projects simultaneously, ensuring alignment with company objectives and timely delivery of outcomes.
- Evaluated vendor proposals for equipment upgrades or replacements, ensuring selection aligned with business needs both short-and longterm.
- Initiated change management strategies that led to successful adoption of new technologies or methodologies across departments.
- Optimized resource allocation to ensure timely completion of projects while maintaining budget constraints.
- Analyzed data to identify trends, monitor progress, and make informed decisions on necessary changes to drive results.
- Implemented best practices in process management, leading to significant improvements in overall operational efficiency.
Shift Lead
Jack in the Box
Fort Worth, TX
09.2018 - 11.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Cook Manager
Santos Tacos
Fort Worth Tx
03.2020 - 12.2021
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
Cashier/ Stocker
Home Depot
Fort Worth, TX
04.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
South Hills HS
Fort Worth, TX07.2020
Skills
- Customer focus
- Operations management
- Innovation and creativity
- Leadership trained
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Machine operation
- Active listening
- Adaptability and flexibility
- Decision-making
- Relationship building
- Taking inventory
- Team building
- Task prioritization
- Analytical thinking
- Professionalism
Certification
Dog trainer Certification.
Languages
Spanish
Full Professional
Timeline
Process Leader
PetSmart Charities
05.2021 - 01.2025
Cashier/ Stocker
Home Depot
04.2020 - 01.2021
Cook Manager
Santos Tacos
03.2020 - 12.2021
Shift Lead
Jack in the Box
09.2018 - 11.2020
South Hills HS