Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dezmen Cruz

Dunnellon

Summary

Dynamic and customer-focused professional with experience at PetSmart, excelling in relationship building and cash handling accuracy. Proven ability to create inviting environments and maintain organization, while delivering exceptional service. Skilled in POS systems and product display, ensuring customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Store Associate, Professional Dog Bather

PetSmart
04.2025 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.


Professional Dog Bather

  • Responsible making sure the dog leaves smelling and looking better then before.
  • Handle each dog according to their specific needs.
  • Delivered exceptional care with every bath.
  • Remained calm and positive during stressful situations.
  • Shave Paw Pads, Clip nails, and un matted dogs, shaved sanitary area.

Dishwasher

Breakfast Station
08.2024 - 03.2025
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, and supply cupboards.
  • Followed supervisor instructions to complete tasks on time.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Golf Course Groundskeeper

Black Diamond
11.2019 - 01.2023
  • Used trimmers for grounds maintenance, brush clearing.
  • Repaired ground structures regularly, sticking to schedules, and meeting facility needs.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Removed debris and waste from outdoor areas.

Education

GED -

Training Resources Of America
New Bedford, MA
11-2019

Skills

  • Product display
  • Return processing
  • POS systems
  • Cash handling accuracy
  • Organization
  • Cash register operation
  • Customer service
  • Relationship building

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Associate, Professional Dog Bather

PetSmart
04.2025 - Current

Dishwasher

Breakfast Station
08.2024 - 03.2025

Golf Course Groundskeeper

Black Diamond
11.2019 - 01.2023

GED -

Training Resources Of America