Ava Petkers
Rome,NY
Summary
Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate Cashier
Market 32
03.2024 - 07.2024
- Maintained clean and organized store environment, contributing to positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Maintained accurate cash drawer, ensuring financial integrity and trust.
- Resolved customer complaints with empathy and professionalism, improving store reputation.
- Conducted price checks for customers, leading to transparent and trustworthy shopping experience.
- Enhanced store atmosphere by maintaining clean, organized, and welcoming environment for customers.
Personal Shopper
Walmart
09.2023 - 12.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Kept clients informed about upcoming sales and events, maximizing their opportunities to purchase desired items at discounted prices.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Hotel Housekeeper
The Log Cabin Restaurant
05.2023 - 08.2023
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Promoted safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Collaborated with other housekeeping staff to maintain positive work environment, resulting in improved efficiency.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Washed and folded towels and linens to properly stock guest rooms.
- Responded promptly to guest requests for additional supplies or services, enhancing guest satisfaction.
Education
Associate of Arts - Graphic Design
Mohawk Valley Community College
Utica, NY05.2024
High School Diploma -
Rome Free Academy
Rome, NY06.2022
Skills
- Quick Learner
- Patience and Empathy
- Cleanliness and hygiene
- Cash Handling Accuracy
- Safety enforcement
- Customer Service
- Attention to Detail
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
Timeline
Retail Sales Associate Cashier
Market 32
03.2024 - 07.2024
Personal Shopper
Walmart
09.2023 - 12.2023
Hotel Housekeeper
The Log Cabin Restaurant
05.2023 - 08.2023
Associate of Arts - Graphic Design
Mohawk Valley Community College
High School Diploma -
Rome Free Academy
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