Madison Alonzo
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate Cashier
Five below
North Port, FL
05.2023 - 01.2026
- Assisted customers with product selection and inquiries.
- Processed transactions accurately and efficiently at cash register, ensuring customer satisfaction.
- Maintained organized and visually appealing merchandise displays.
- Handled customer returns and exchanges with care.
- Educated customers about promotions and store policies.
- Provided excellent customer service to enhance shopping experience.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Assisted team members during peak business times.
- Handled returns and exchanges according to established policies.
- Maintained a clean and organized work area throughout the shift.
- Assisted customers in locating items within the store.
- Provided information about products and services to customers.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Resolved customer complaints or referred them to management for resolution.
- Restocked supplies like paper bags, tissue paper as needed.
- Verified that all prices were accurate before ringing up purchases.
- Followed company safety regulations to maintain safe work environment.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Enforced safety regulations in order to maintain a safe working environment.
- Assisted with training new employees on proper cash handling procedures.
- Scanned items and checked pricing on cash register for accuracy.
- Enhanced customer satisfaction by personalizing service and actively addressing individual needs.
- Trained and mentored new cashiers on cash handling procedures to improve overall team performance.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Skills
- Cash register operation
- Payment processing
- Transaction accuracy
- Customer transactions
- Sales techniques
- Customer service
- Return processing
- Gift card sales
- Purchase recommendations
- Visual merchandising
- Visual displays
- Merchandise pricing
- Stock rotation
- Merchandise restocking
- Attention to detail
- Multitasking and organization
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Dependability
- Quick learner
- Patience and empathy
- Dependability
- Merchandise restocking
- Customer engagement
- Quick learner
- Patience and empathy
Languages
English
Professional
Accomplishments
- I was named employee of the month twice whilst being there
References
References available upon request.
Timeline
Retail Sales Associate Cashier
Five below
05.2023 - 01.2026