Ava Quintella
Berwick,ME
Summary
Compassionate professional with proven skills in patient care, customer service, and communication. Committed to enhancing customer satisfaction and delivering quality care in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dirigo Ranch Feed and Seed
06.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Address customer concerns professionally and ensure high levels of customer satisfaction.
- Greet customers promptly and provide knowledgeable product recommendations.
- Assist customers in selecting products appropriate to their livestock and pet care needs.
- Receive, stock, and replenish merchandise in accordance with merchandising standards.
- Maintain product displays, shelf organization, and pricing accuracy.
Ice Cream Scooper
Aggies Ice Cream
06.2022 - 09.2025
- Prepared and served a variety of ice cream flavors to customers efficiently.
- Maintained cleanliness and organization of serving area to enhance customer experience.
- Collaborated with team members to optimize workflow during peak service hours.
- Trained new staff on proper scooping techniques and customer service protocols.
- Implemented inventory tracking system to ensure timely restocking of supplies.
- Resolved customer inquiries and complaints effectively, enhancing satisfaction levels.
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Developed effective communication skills by interacting with diverse clientele on a daily basis.
Licensed Nursing Assistant
Portsmouth Regional Hospital
02.2025 - 06.2025
- Provided compassionate patient care, ensuring comfort and dignity during daily activities.
- Supported patients in mobility and rehabilitation exercises to enhance recovery outcomes.
- Assisted nursing staff with vital sign monitoring and documentation for accurate patient records.
- Implemented infection control protocols, ensuring a safe environment for patients and staff alike.
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
No Degree - Pre-Nursing
Southern Maine Community College
South Portland, ME05-2029
High School Diploma -
Noble High School
North Berwick, ME06-2023
Skills
- Patient care
- Nursing support
- Basic life support
- Vital signs monitoring
- Safety management
- Ambulation assistance
- Bathing assistance
- Dressing assistance
- Feeding assistance
- Patient assistance
- Patient and family communication
Timeline
Licensed Nursing Assistant
Portsmouth Regional Hospital
02.2025 - 06.2025
Assistant Manager
Dirigo Ranch Feed and Seed
06.2023 - Current
Ice Cream Scooper
Aggies Ice Cream
06.2022 - 09.2025
No Degree - Pre-Nursing
Southern Maine Community College
High School Diploma -
Noble High School