Ava Reyes
Information Technology Specialist
Ashford
Summary
Deadline focused IT Specialist working their way into in-depth cybersecurity roles with excellent leadership abilities. Professionally responds to issues/ incidents with calmness and flexibility in high pressure situations while maintaining a unique aptitude for multitasking.
Delivering communication, product knowledge, and implementation of efficient workflow procedures. Cybersecurity is a growing field that I want to take part in making the most efficient changes to today's adapting world.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
IT Specialist (Local Hire)
Federal Emergency Management Agency
12.2024 - 10.2025
- Analyzing, investigating, and resolving assigned Help Desk tickets using ServiceNow.
- Reimaging workstations, installing and configuring programs, and applying Group Policy to workstations to meet the FEMA baseline cybersecurity standard.
- Installing drivers and mapping networked printers / plotters to workstations via TCP/IP.
- Equipment setup for Cisco 5506 VPN Concentrators, Plum case wireless solutions; Installing, IP address / MAC exemptions, and troubleshooting errors.
- Using network analyzing equipment to investigate network cable issues and tone out wall plate jacks in questionable and/or austere facilities and environments.
- Proficient in fabricating and installing Cat5e and Cat6a wire to support a wide variety of operational needs and postures in both ad hoc and long-term facilities.
- Creating tests, labels, and running cables in accordance with the design plans.
- Assisting in the initial establishment of network connectivity in a field-based facility.
- Troubleshooting Audio/Video issues on workstations, including BIOS and Firmware.
- Troubleshooting issues with file errors/documents; Resolving errors in Microsoft Office, O365, OneDrive, and Adobe Acrobat.
- Remotely supporting users by generating session keys with Bomgar.
- Certificate and credential management to enable / facilitate workstation access.
- Initial user iOS Device setup; Proficient Company Portal setup / ability to resolve any related errors in mobile Microsoft Outlook, Teams, and OneDrive.
- Familiar with the iOS Device factory reset process / erasing all data.
- Updating workstations at the request of the NOC / SOC based on fast-moving cybersecurity or operational requirements.
- Supporting over 60+ users daily (remotely/in-person) regarding any outages and/or technical failures and issues.
Veterinary Technician Assistant-Advanced
Pieper Memorial Veterinary Hospital
02.2023 - 09.2023
- Comforted, restrained, and handled animals of all sizes during exams and procedures.
- Triaged patients, recorded case history, and educated owners on preventive care and nutrition.
- Collected samples, ran lab tests, filled prescriptions, and administered medications/treatments.
- Assisted in emergencies by monitoring anesthesia, performing CPR, and ensuring patient safety.
- Collaborated with veterinarians and staff to deliver quality care and enhance client satisfaction.
Veterinary Technician
Fairfield Veterinary Hospital
03.2023 - 08.2023
- Assisted veterinarians in medical and surgical procedures, ensuring readiness of patients and instruments.
- Performed surgical preparation including clipping, scrubbing, and anesthesia monitoring.
- Maintained sterile, organized environments and stocked medical supplies.
- Scheduled appointments, answered client inquiries, and supported patient satisfaction.
- Managed and updated medical records to ensure accurate documentation of treatments.
Veterinary Technician Assistant
Newtown Veterinary Specialists
08.2020 - 06.2022
- Supported specialty departments including radiology, cardiology, oncology, internal medicine, and ophthalmology.
- Provided post-operative care by reviewing treatment sheets and monitoring/assisting in recoveries.
- Delivered compassionate care for euthanized patients while maintaining professionalism.
- Handled client communications in a call center, including appointment scheduling and medical history intake.
- Assisted veterinarians by monitoring surgical vital signs and promptly reporting changes.
Education
Technical Diploma - Cybersecurity
University of Connecticut
Hartford, CT 05.2001 -
High School Diploma - undefined
Naugatuck High School
Naugatuck, CT06.2020
Certification
ISC2 Cybersecurity Training Certificate
Timeline
IT Specialist (Local Hire)
Federal Emergency Management Agency
12.2024 - 10.2025
Veterinary Technician
Fairfield Veterinary Hospital
03.2023 - 08.2023
Veterinary Technician Assistant-Advanced
Pieper Memorial Veterinary Hospital
02.2023 - 09.2023
Veterinary Technician Assistant
Newtown Veterinary Specialists
08.2020 - 06.2022
Technical Diploma - Cybersecurity
University of Connecticut
05.2001 -
High School Diploma - undefined
Naugatuck High School
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