AVA RHEA
McKinney
Summary
Customer-focused professional skilled in optimizing front desk operations and fostering client relationships. Proven track record in managing high-volume scheduling and delivering exceptional service that drives repeat business and referrals. Adept at maintaining organized workflows in fast-paced environments.
Overview
6
6
years of professional experience
Work History
STYLIST
Gloss Salon & Co.
Prosper
01.2025 - Current
- Delivered personalized, high-quality service in fast-paced environment, ensuring client satisfaction
- Built and maintained strong client relationships, resulting in increased repeat business and referrals
- Managed appointment scheduling and daily workflow to enhance operational efficiency
- Ensured workspace organization to facilitate smooth operations.
BARISTA & ONSITE TRAINER
1418 Coffee Company
01.2023 - 01.2025
- Trained new employees on customer service standards and operations, enhancing team readiness
- Managed high-volume transactions and POS system operations, ensuring accuracy during peak hours
- Resolved customer concerns promptly, contributing to overall customer satisfaction
- Collaborated with team members to maintain efficient service flow
FRONT DESK CONCIERGE
Tiffany South Salon
01.2020 - 01.2025
- Coordinated high-volume scheduling with Vagaro, GlossGenius, and Meevo systems to ensure efficient client appointments
- Provided professional phone and in-person customer service
- Coordinated client flow and supported daily operations for a busy team
- Addressed client concerns with professionalism, employing effective problem-solving skills to enhance customer satisfaction
- Maintained client records and ensured accuracy of appointments and services
CHILDCARE PROVIDER
Prosper Babysitters Network
01.2021 - 01.2023
- Delivered attentive, reliable care in structured environments to ensure children's well-being and development
- Exhibited responsibility, patience, and problem-solving skills to create a supportive and nurturing environment
- Engaged with families to coordinate schedules and address individual needs, fostering strong relationships
Education
Cosmetology Program -
Paul Mitchell The School
Dallas07-2025
Diploma -
Rock Hill High School
Prosper, TX01-2023
Skills
- Front Desk Operations
- Appointment Scheduling
- Calendar Management
- Customer Service
- Client Relations
- Professional Phone Etiquette
- Conflict Resolution
- Team Collaboration
- Point-of-Sale (POS) Systems
- Organization
- Multitasking
- Strong Written Communication
- Strong Verbal Communication
- Client Intake
- Records Management
- Confidentiality
- Professional Conduct
- HIPAA Awareness
- Quick to learn new scheduling systems
- Quick to learn new CRM systems
- Experienced in high-volume client interaction environments
- Strong ability to create welcoming first impressions
- Strong ability to create positive first impressions
- Appointment management
- Workflow optimization
- Customer service
- Client relations
Languages
English
Professional
Timeline
STYLIST
Gloss Salon & Co.
01.2025 - Current
BARISTA & ONSITE TRAINER
1418 Coffee Company
01.2023 - 01.2025
CHILDCARE PROVIDER
Prosper Babysitters Network
01.2021 - 01.2023
FRONT DESK CONCIERGE
Tiffany South Salon
01.2020 - 01.2025
Cosmetology Program -
Paul Mitchell The School
Diploma -
Rock Hill High School