Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ava Rook

Rockford,MI

Summary

I am social, very hard working, respectful, responsible, outgoing, a quick learner, I can work as part of a team or in an independent setting. I work well with others, have good time management skills and am good at multitasking. I have a customer service background, I have been serving, bartending and working in retail, and I also have a background working with kids. I hope hear from you.

Overview

4
4
years of professional experience

Work History

College Aide

Discovery Central Forest School
Marquette, MI
02.2024 - Current

At the forestry school there are a few tasks I am assigned everyday. I make sure the kids are following the rules the teacher has set for inside and outside, I help the teacher get the kids ready to go outside, I make sure the kids are getting along, I help the kids with anything they may need and I clean up once all the kids go home and make sure the different classrooms are ready for the next day.

Server/bartender/ Bar-Backing

Cannonsburg Ski Area
Belmont, MI
12.2021 - Current

In the winter I was a server in the lounge upstairs, which was a lot of fun. It was very fast paced and always busy, so I have experience working under pressure. I am also working there this summer at various different events taking people's food orders as well as working the snack bar. I also worked there as a bartender for some events where I would make mixed drinks and serve alcoholic beverages. I even did bar backing, some days in the winter it was so busy that I would jump behind the bar and help out.

FOH & BOH

Wildcat Den
Marquette, MI
10.2023 - 01.2024

At the Wildcat Den during my time there were many tasks I was assigned to do in the front of house and in the back. In the front of house I was taking orders, handling transactions, cleaning tables, bringing food to customer, restocking empty things and closing the restaurant at night, so cleaning tasks. In the back of house I was making food, making sure the food was made properly and meets customer satisfaction, I would restock things when empty, and I would clean at close. Lastly, I would train new employees in their assigned spot, so whether it was in the back or in the front.

Customer Service

Marquette Mountain
Marquette, MI
09.2022 - 04.2023

At the Ski resort I did a number of things from working behind the counter in the retail store, working at the snack bar and floating to see if other areas needed help. When working behind in the retail store I would assist customers who wanted to purchase merchandise or lift tickets as well as season passes. On days I wasn't in the retail shop I would be working in the snack bar taking peoples food orders or cleaning the tables and floors.

Retail, Salesperson

Gilks
Rockford, MI
03.2020 - 08.2022

Gliks was my first ever job and I started when I was 16. When working at Gliks I am constantly on my feet checking up on customers, working on new shipment, cleaning the store, checking people out, and even closing which involves different tasks. On weekends it gets very busy so I’m constantly running around making sure that people are okay and have what they need.

Education

High School Diploma -

Rockford High School
Rockford, MI
05.2022

Some College (No Degree) - Outdoor Recreation Leadership And Management

Northern Michigan University
Marquette, MI

Skills

  • Table Setting
  • Table Bussing
  • Order Management
  • Guest Engagement
  • Check Payment Processing
  • Cash Handling
  • Menu Knowledge
  • Liquor, Wine, and Food Service
  • Customer Service
  • Money Handling
  • Display Setup
  • Friendly and Outgoing
  • Positive and Professional
  • Product Merchandising
  • Fitting Room Maintenance
  • POS System Operation
  • Retail Sales
  • Cash Register Operation
  • Verbal and Written Communication
  • Customer Assistance
  • Student Support
  • Answering calls
  • Self Motivation
  • Attention to Detail
  • Staff Training
  • Active Listening
  • Relationship Building
  • Reliability
  • Task Prioritization
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Communication
  • Time Management
  • Multitasking Abilities

Affiliations

  • Academic Letter in High School
  • Deans list Fall Semester '22
  • Deans list Winter Semester '23
  • CPR certified

Timeline

College Aide

Discovery Central Forest School
02.2024 - Current

FOH & BOH

Wildcat Den
10.2023 - 01.2024

Customer Service

Marquette Mountain
09.2022 - 04.2023

Server/bartender/ Bar-Backing

Cannonsburg Ski Area
12.2021 - Current

Retail, Salesperson

Gilks
03.2020 - 08.2022

High School Diploma -

Rockford High School

Some College (No Degree) - Outdoor Recreation Leadership And Management

Northern Michigan University
Ava Rook