Ava Simpson
Seattle,WA
Summary
Upbeat, friendly and organized professional with excellent interpersonal skills and a positive, customer-first attitude. Skilled in creating welcoming environments, handling transactions efficiently, and supporting daily store operations. Experienced with point-of-sale systems, scheduling, and communication tools. Reliable team player committed to delivering outstanding service and smooth store performance.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Retail Sales Associate
Snapdoodle Toys and Games
Kenmore, Washington
05.2026 - Current
- Processed transactions quickly and accurately at the point of sale.
- Assisted customers in selecting toys and games based on interests.
- Greeted customers upon entering the store and provided assistance.
- Helped customers by answering questions and locating merchandise.
- Organized merchandise displays to enhance product visibility and accessibility.
- Promoted special offers and discounts to encourage additional purchases.
- Offered complimentary gift wrapping services, enhancing customer satisfaction.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Kept informed about new products arriving at the store on a regular basis.
Barista
Whole Foods Market
Bellevue, WA
01.2026 - 04.2026
- Consistently prepared hot and cold beverages (espressos, lattes, teas, smoothies) adhering strictly to company recipes, and quality
- Engaged with customers, efficiently addressing needs and providing friendly, knowledgeable service to enhance customer experience.
- Educated customers on coffee beans, matcha quality, brewing equipment, and seasonal offerings to drive sales and promote informed purchasing.
- Maintained a clean and organized work station in compliance with health and sanitation regulations, including regular sanitation of surfaces and tools.
- Monitored product freshness and temperatures every 4 hours, conducted product rotation, and managed inventory of dairy, beans, and supplies to ensure quality and compliance.
- Processed transactions accurately using the POS system while following cash handling procedures.
- Performed daily store opening and closing tasks to ensure smooth operations for the next shift.
- Demonstrated techniques on using multiple beverage machines with new team members.
Front Desk Receptionist
James Alan Salon and Spa
Shoreline, WA
11.2024 - 08.2025
- Welcomed and checked in/out customers in a professional and friendly manner, handling transactions ( Through clover) accurately and efficiently to ensure a smooth front-desk experience.
- Provided exceptional customer service at the front desk, including product knowledge and sales.
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively.
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals.
- Scheduled appointments and maintained an organized calendar for multiple staff members.
- Maintained cleanliness and organization of the front desk area at all times.
- Collaborated with other team members to ensure seamless communication across different departments.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
High School Diploma -
Nathan Hale Highschool
Seattle, WASkills
- Customer service
- Point of sale
- Product knowledge
- Sales goal achievement
- Upselling and cross selling
- Customer engagement
- Inventory management
- Stock replenishment
- Returns and exchanges
- Gift card management
- Store opening and closing
- Merchandise organization
- Display building
- Data entry
- Money handling
- Loss prevention
- Attention to detail
- Time management
- Problem resolution
- Team collaboration
- Verbal and written communication
- Phone etiquette
- Independent judgment
- Backroom organization
- Backroom organization
Certification
- ServSafe Food Handler Certification
- Driver's License
- Food Handler Certification
- CPR Certification
Languages
English, Native
Timeline
Retail Sales Associate
Snapdoodle Toys and Games
05.2026 - Current
Barista
Whole Foods Market
01.2026 - 04.2026
Front Desk Receptionist
James Alan Salon and Spa
11.2024 - 08.2025
High School Diploma -
Nathan Hale Highschool