Ava Smith
Round Rock,TX
Summary
Dedicated Lead Lifeguard with a proven track record in safety oversight and team management. Demonstrated expertise in CPR, emergency response training, and exceptional customer service, contributing to enhanced patron satisfaction and safety compliance.
Experienced lifeguard with strong skills in training and mentoring junior staff. Known for implementing effective safety procedures and conducting drills, resulting in improved team performance and guest safety. Committed to fostering a proactive safety culture in aquatic environments.
Detail-oriented professional with a focus on customer service and communication. Experienced in managing pool operations and educating patrons on safety protocols. Ready to leverage strong problem-solving skills to enhance facility operations and guest experiences.
Experienced with overseeing lifeguard operations and ensuring patron safety. Utilizes leadership and crisis management to address emergency situations effectively. Track record of strong communication and team coordination skills to maintain safe environment for all.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Lifeguard
Kalahari Resorts & Conventions
Round Rock, TX
03.2024 - Current
- Supervised daily pool operations, ensuring safety protocols were consistently followed.
- Trained and mentored junior lifeguards in emergency response techniques and customer service skills.
- Conducted regular safety drills to enhance team readiness and compliance with health regulations.
- Monitored guest behavior to prevent incidents and provided immediate assistance as needed.
- Collaborated with management to develop and implement improved safety procedures and policies.
- Evaluated equipment maintenance needs, coordinating repairs to ensure operational efficiency of facilities.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly for enhanced satisfaction.
- Provided excellent customer service to all guests, addressing concerns promptly and professionally.
- Assisted in the successful training of new lifeguards, sharing expertise and best practices.
- Streamlined communication between lifeguard team members and management, facilitating a smoother operation of the facility.
- Improved patron satisfaction through consistent enforcement of facility policies resulting in a safer environment.
- Prevented accidents through proactive lifeguarding practices and maintaining a watchful eye on swimmers.
- Mentored junior team members by sharing knowledge about rescue techniques thus increasing overall staff competency.
- Educated patrons on water safety procedures, fostering an informed public on safe swimming habits.
- Ensured swimmer safety by diligently monitoring pool activities and enforcing rules.
- Collaborated with fellow lifeguards to ensure seamless shift transitions and consistent coverage throughout operation hours.
Lawn Mower
Self-employeed
Round Rock, TX
05.2020 - 09.2024
- Operated and maintained various lawn care equipment ensuring optimal performance and safety standards.
- Managed scheduling of mowing services to maximize efficiency and customer satisfaction.
- Implemented process improvements to reduce turnaround time for service delivery.
- Established strong client relationships resulting in repeat business and referrals.
- Collaborated with clients to create customized lawn care plans based on individual needs and preferences.
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Removed rocks and other items from lawn for mower safety and clean appearance.
- Adjusted mower height and speed settings to accommodate different types of terrain.
- Greeted property owners and other individuals on property to maintain friendliness.
- Enhanced customer satisfaction by maintaining a professional appearance and providing timely service.
- Ensured safety during operations by adhering to proper lifting techniques, tool usage, and protective gear requirements.
- Adapted quickly to changing weather conditions for uninterrupted service provision throughout the year.
Babysitter
Self-employeed
Round Rock, TX
05.2022 - 08.2024
- Supervised children's activities, ensuring safety and engagement in age-appropriate play.
- Developed and implemented daily routines tailored to individual children's needs and preferences.
- Communicated effectively with parents regarding child development and daily activities.
- Managed multiple children simultaneously, maintaining a calm and organized environment.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Planned fun outings and educational activities to keep children entertained.
Education
High School Diploma -
Round Rock High School
Round Rock, TX05-2026
Skills
- CPR
- Public safety
- Incident reporting
- First aid
- Health regulations
- Injury prevention
- Water rescue techniques
- Swimming proficiency
- Lifeguard training
- Facility inspection management
- First aid administration
- Water rescue
- Customer service
- Team management
- Physical fitness
- Safety training
- Conflict resolution
- Safety oversight
- Group and individual instruction
- First and CPR instruction
- Staff supervision
- Risk management
- Emergency response
- Pool operations
- Pool surveillance
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Adaptability and flexibility
- Decision-making
- Heavy lifting
- Certified in CPR/AED
- Relationship building
- Safety procedures
- Task prioritization
- Self motivation
- Coaching and mentoring
Accomplishments
- Documented and resolved guest complaint which led to guest satisfaction and compliment.
- Documented and resolved guest having cut their foot which led to safer environment.
- Achieved fun environment through effectively helping with rule enforcement in a polite manner.
- Supervised team of 46 staff members.
- Collaborated with team of 5 in the development of summer of fun program.
Certification
- AED/CPR Training
- Lifeguard certification Training
- First aid Training
- EKG Certification Training
- Certified in auditing junior associets
Timeline
Lead Lifeguard
Kalahari Resorts & Conventions
03.2024 - Current
Babysitter
Self-employeed
05.2022 - 08.2024
Lawn Mower
Self-employeed
05.2020 - 09.2024
High School Diploma -
Round Rock High School