Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
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Ava Souza

Phoenix,AZ

Summary

Motivated high school junior with a track record of academic excellence looking for part-time position. Intends to develop professional work experience utilizing excellent communication and time management skills and excellent customer service.

Overview

2
2
years of professional experience

Work History

Retail Store Associate

OfficeMax
Phoenix, AZ
07.2024 - Current
  • Welcome and engage with customers, assisting them with their needs. Gathered online orders for in-store pickup. Helped customers with self-help printing needs.
  • One of the top employees to sign up customers to Business Select loyalty cards.
  • Awarded Employee of the month twice in a 6-month period
  • Set up promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated POS to process cash, check, refunds and credit card transactions.
  • Assembled floor models of sales items.
  • Cleaned restrooms, counters, display tables and other areas within the store.
  • Worked as a team player to complete tasks and gain knowledge of company goals. Use portable two-way radios. Answered incoming phone calls.

Volunteer

Arizona Helping Hands
Phoenix, AZ
05.2023 - 07.2023
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Provided customer service by greeting guests and offered assistance in finding specific departments or personnel.
  • Chose a birthday recipient and shopped the warehouse to gather items from their wish list.
  • Decorated gift bags and made thank you cards for foster kids and families as well as donator's.
  • Organized donated items by stocking shelves and created attractive shopping displays.

Education

Jefferson Preparatory High School
Phoenix
05.2026

Skills

  • Telephone Etiquette
  • Time Management
  • Point of sale systems
  • Merchandise Display
  • Product knowledge expertise
  • Organization
  • Upselling and cross selling
  • Customer service excellence

REFERENCES

  • Christopher Tiznado OfficeMax Store Manager 602-863-4443 or 323-945-7178
  • Chris Smith OfficeMax Store Manager 847-804-1352
  • Gloria Ayala Development Manager AZ Helping Hands gayala@azhelpinghands.org 480-889-0604
  • Yasaman Tabrizi Family and Program Ambassador AZ Helping Hands Ytabrizi@azhelpinghands.org 480-889-0604
  • Madeline Oswald Art Instructor oswaldmadeline@gmail.com 720-839-8983

Timeline

Retail Store Associate

OfficeMax
07.2024 - Current

Volunteer

Arizona Helping Hands
05.2023 - 07.2023

Jefferson Preparatory High School

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Ava Souza