Dilia Ginel
Cumberland,RI
Summary
Exceptional Retail Store Manager with proven expertise at Metro By T-Mobile, excelling in customer service and building rapport for more than a decade.
Ideal candidate for employer duties of problem solving while showing empathy and patience.
Proven track record with having the ability to enhance customer satisfaction and maintain efficient store operations.
Experienced in leading new hires to excel in customer interaction and trouble shooting technology devices.
Utilizes strong leadership skills to motivate teammates and enhance traffic productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Store Associate
Metro ByT-Mobile
06.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving
- Assisted in training new associates on store procedures and product knowledge.
- Executed visual merchandising standards to enhance product presentation and drive.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Analyzed customer feedback and identified areas for improvement.
- Maintained tidy and organized store to comply with cleanliness standards.
- Managed efficient cash register operations.
Retail Store Manager
Metro ByT-Mobile
08.2015 - 05.2025
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock and maintain a healthy variety to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Cash handling registers and deposits for banking accuracy and lack of discrepancies.
- Greeting the public with proper uniform attire, warm and positive interactions.
- Building Rapports with giving and getting a name while asking open-ended questions.
- Reporting fraudulent activity within customers and/or employees with focused and alert behaviors.
- Safety precautions with theft and/or public behaviors.
- Top down selling while using company tactics to decrease rejection in promotional offers.
- Attention to supplies for proper supply orders to be created.
Education
Certificate - Real Estate
RI Realtors
Cranston, RI11.2025
High School Diploma -
Exeter Job Corps
Exeter, RI06.2019
Skills
- Customer service
- Problem-solving
- Store maintenance
- Promotional planning
- Cash Handling
- Email Efficiency
- Telephone Customer Care
Certification
- Public Speaking
- Customer Service
- Women's Mentoring Partnership
- Rhode Island Real Estate
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Associate
Metro ByT-Mobile
06.2025 - Current
Retail Store Manager
Metro ByT-Mobile
08.2015 - 05.2025
High School Diploma -
Exeter Job Corps
Certificate - Real Estate
RI Realtors