Ava Stetson
Rockland,MA
Summary
Proven team player with a track record of enhancing team efficiency and customer satisfaction at Shake Shack. Excelled in organizing workstations and mastering customer service, showcasing problem-solving and positive attitude. Demonstrated ability to handle high-pressure situations, contributing to significant improvements in team performance and customer experience.
Overview
4
4
years of professional experience
Work History
Team Member
Shake Shack
03.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Barista
Honey Dew Donuts
10.2021 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Hostess
D'Annes Sports Bar + Grill
10.2022 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Hostess
Butterfields Restaurant
06.2020 - 08.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
Rockland Senior High School
Rockland, MA05.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Organizing Work Stations
Reading
I enjoy reading, I always have.
Timeline
Team Member
Shake Shack
03.2024 - Current
Hostess
D'Annes Sports Bar + Grill
10.2022 - 12.2022
Barista
Honey Dew Donuts
10.2021 - 10.2023
Restaurant Hostess
Butterfields Restaurant
06.2020 - 08.2020
High School Diploma -
Rockland Senior High School