Ava Szczesny
Fox Lake,IL
Summary
Skilled Aquatics professional, with background in efficiently leading teams to enhance guest experiences in leisure settings. Possess strong organizational skills and ability to manage multiple tasks simultaneously, ensuring smooth operation. Demonstrated success in improving customer satisfaction through proactive problem-solving and effective communication. Fostered positive work environment, promoting team cohesion and employee morale improvement. Works amongst team implementing safety procedures.
Overview
4
4
years of professional experience
Work History
Aquatics Supervisor
Great Wolf Lodge
Gurnee, Illinois
06.2023 - Current
- Ensured proper maintenance of aquatic facilities and equipment.
- Supervised lifeguards, swim instructors, and other aquatics staff members.
- Developed and implemented safety protocols for pool use.
- Maintained accurate records of incidents and injuries in the pool area.
- Provided emergency assistance to swimmers in distress or danger.
- Conducted daily inspections of pools, decks, bathrooms, locker rooms. for cleanliness and safety hazards.
- Trained new aquatics staff members on safety procedures and policies.
- Resolved customer complaints regarding aquatic programs or services.
- Provided feedback on performance reviews for aquatics staff members.
- Integrated immediate remediation and restoration for maintenance and operational barriers to maintain safe aquatic environment.
- Documented aquatic staff disciplinary action and implemented corrective plans.
- Helped recruit, hire and train department employees.
- Sought out opportunities to improve service levels and corrected problems.
- Guided patrons to exits or provided instructions in emergency situations.
- Provided care for guests in distress until EMS arrived on scene.
- Assisted in multiple medical emergencies regarding unconscious guests, diabetic emergencies and epileptic emergencies.
Lifeguard
Great Wolf Lodge
Gurnee, Illinois
01.2022 - 06.2023
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Observed sections of assigned water zone of responsibility.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Adhered strictly to emergency action plans.
- Used radio and digital technology to stay in constant communication with other protective service workers.
Lifeguard
Six Flags Great American
Gurnee , Illinois
06.2022 - 08.2022
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Enforced all safety regulations and posted rules for patrons.
- Provided assistance to swimmers of varying skill levels.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Adhered strictly to emergency action plans.
- Recognized swimmers in need of assistance and acted quickly.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Responded quickly to medical emergencies in the pool area.
Fast Food Worker
Wendy's
McHenry, Illinois
08.2020 - 08.2021
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Replenished beverages throughout shift ensuring availability at all times.
- Provided quality customer service by adhering to company policies and procedures.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Collaborated with other team members to ensure timely completion of tasks.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
Education
High School Diploma -
Grant Community High School
Fox Lake, IL05-2022
Psychology
Northern Illinois University
Dekalb, ILSkills
- Health Code Compliance
- Accident Prevention
- Facility Maintenance
- Guest Relations
- Emergency Response
- AED Operation
- Certified Lifeguard
- Staff Training
- Safety Regulations
- Employee Retention
- Decision-Making
- Facility Management
- Excellent Communication
- Crisis communication
- Active Listening
Timeline
Aquatics Supervisor
Great Wolf Lodge
06.2023 - Current
Lifeguard
Six Flags Great American
06.2022 - 08.2022
Lifeguard
Great Wolf Lodge
01.2022 - 06.2023
Fast Food Worker
Wendy's
08.2020 - 08.2021
High School Diploma -
Grant Community High School
Psychology
Northern Illinois University