Ava Tedesco
Philadelphia,PA
Summary
Dynamic professional with a proven track record at The Snarky Tea House, excelling in customer service and multitasking. Recognized for training staff and maintaining high sanitation standards, achieving exceptional guest satisfaction. Strong decision-making and attention to detail ensure efficient operations and a welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
The Snarky Tea House
Doylestown, PA
05.2025 - Current
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to optimize workflow during peak hours.
- Trained new team members on menu items, service protocols, and health regulations for consistent performance.
- Maintained cleanliness and organization of dining area, adhering to safety and sanitation guidelines.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Night Time Manager
Town and Country Pet Care Center
Langhorne, PA
03.2022 - 06.2025
- Monitored nightly operations to ensure safety and compliance with company policies.
- Assisted in staff scheduling to optimize workforce efficiency during night shifts.
- Supported customer service initiatives by addressing guest inquiries and concerns promptly.
- Implemented cleaning protocols to uphold sanitation standards throughout the facility.
- Maintained high standards of cleanliness throughout the facility, consistently passing health inspections without any violations.
- Achieved high levels of customer satisfaction through effective communication, addressing concerns promptly, and providing an exceptional late-night experience.
Education
Bachelor of Science - Nursing
Holy Family University
Philadelphia, PA05-2027
High School Diploma -
Nazareth Academy High School
Philadelphia, PA05-2023
Skills
- Strong multitasking
- Team collaboration
- Attention to detail
- Decision-making
- Time management
- Conflict resolution
- Customer service
Certification
CPR certified
Timeline
Waitress
The Snarky Tea House
05.2025 - Current
Night Time Manager
Town and Country Pet Care Center
03.2022 - 06.2025
Bachelor of Science - Nursing
Holy Family University
High School Diploma -
Nazareth Academy High School