Ava Ulanowski
SYRACUSE
Summary
Customer-focused Cashier experienced in cash register operation and order taking. Resolved customer complaints through effective communication and maintained organized workspaces to enhance shopping experiences. Revenue-driven Sales Professional achieved growth by building strong client relationships and implementing effective sales strategies.
Overview
4
4
years of professional experience
Work History
Sales Associate
Hot Topic
Willow Grove, PA
06.2026 - Current
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and efficient merchandise presentation.
- Maintained store visual standards by arranging displays and merchandising products according to brand guidelines.
- Earned Employee of the Month after the first month employed there.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Crew Member
Dunkin' Donuts
Newtown, PA
06.2025 - Current
- Prepared and served beverages following standardized recipes for quality assurance.
- Operated cash register, accurately processing transactions and handling customer payments.
- Maintained cleanliness of workstations and dining areas to ensure a welcoming environment.
- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Ran closing shift and completed closing checklist
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Trained new crew members on operational procedures and customer service standards.
Cashier
Sparkle Car Wash
Newtown, PA
06.2024 - 10.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable service and support.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Counter and Phone Order Taker
Taormina's Richboro
Richboro, PA
03.2024 - 06.2024
- Processed customer orders efficiently, ensuring accuracy and prompt service.
- Managed multi-line phone systems to take and confirm orders from patrons.
- Collaborated with kitchen staff to ensure timely preparation of meals based on orders.
- Provided exceptional customer service by addressing inquiries and resolving issues swiftly.
- Maintained knowledge of menu items to offer recommendations and upsells effectively.
Crew Member
Tanner Brothers Dairy
Ivyland, PA
06.2022 - 10.2023
- Collaborated with team members to optimize workflow during peak hours for efficient service.
- Participated in training new crew members on operational standards and best practices.
- Managed cash drawer, ensuring accuracy in daily cash reconciliation procedures.
- Maintained cleanliness and organization of serving area to enhance operational efficiency.
- Assisted in inventory management by tracking stock levels and replenishing supplies as needed.
- Executed daily ice cream preparation tasks, adhering to quality standards and safety protocols.
Education
High School Diploma -
Archbishop Wood High School
Warminster, PA01-2026
Bachelor of Arts - Psychology
Syracuse University
Syracuse, NY06-2030
Bachelor of Science - Forensic Science
Syracuse University
Syracuse, NY06-2030
Skills
- Patience and empathy
- Order taking
- Safe food handling practices
- Work ethic and integrity
- Cash register operation
- Beverage preparation
- Problem-solving skills
- Exceptional customer service
Timeline
Sales Associate
Hot Topic
06.2026 - Current
Crew Member
Dunkin' Donuts
06.2025 - Current
Cashier
Sparkle Car Wash
06.2024 - 10.2026
Counter and Phone Order Taker
Taormina's Richboro
03.2024 - 06.2024
Crew Member
Tanner Brothers Dairy
06.2022 - 10.2023
High School Diploma -
Archbishop Wood High School
Bachelor of Arts - Psychology
Syracuse University
Bachelor of Science - Forensic Science
Syracuse University