Ava Vasquez
Methuen,MA
Summary
Accomplished in fostering inclusive environments and enhancing customer experiences, as demonstrated at Worcester State Residence Life. Skilled in leadership and bilingual communication, adept at managing operations and coordinating events. Proven ability to improve team efficiency and customer satisfaction, with a keen focus on achieving high-quality standards in fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Assistant
Worcester State Residence Life
Worcester, Massachusetts
08.2023 - Current
- Manage a diverse floor of 20-30 residents, ensuring safety and adherence to campus policies
- Foster a welcoming, inclusive environment and support residents with academic and personal needs
- Develop and maintain informational bulletin boards, highlighting campus resources and events
- Plan and facilitate community-building activities for residents
Home Game Manager
WSU Athletics
Worcester, Massachusetts
09.2022 - Current
- Coordinate logistics for home sporting events, including volleyball, soccer, and basketball
- Track player statistics, maintain scorebooks, and provide real-time updates during games
Shift Leader
Tropical Smoothie Cafe
Methuen, Massachusetts
06.2022 - Current
- Supervise a team of 5-7 members to meet operational and customer service standards
- Onboard and train new employees to ensure adherence to company guidelines
- Handle daily cash draw and reconcile discrepancies
- Manage inventory and coordinate food deliveries to maintain smooth operations
Hostess
Boardwalk Inn and Cafe
Hampton, NH
06.2023 - 09.2023
- Greet guests and manage seating arrangements to ensure a seamless dining experience
- Communicate effectively with wait staff to accommodate large parties and special seating requests
- Enhance customer experience by providing menu recommendations and ensuring satisfaction
Pastry Chef
Bird & Wolf - Café + Bakehouse / Bar + Chop
North Andover, MA
10.2021 - 05.2022
- Prepare and bake a variety of pastries while maintaining high-quality standards
- Collaborate with the head pastry chef to ensure smooth kitchen operations and timely production
- Maintain cleanliness of the kitchen and adhere to health and safety regulations
Education
B.S. - Criminal Justice, Urban Studies
Worcester State University
Worcester, MA05.2026
Skills
- Bilingual in Spanish and English
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Leadership
- Conflict resolution
- Customer service
- Organization
- Strong verbal and written communication skills
Certification
- OSHA 10-Hour Training Certified
- Peer Mediator Certified
- ServSafe Manager Certified
Activities
- Peer Student Mediator
- High School Class President
- Student Council
- Intramural Volleyball
- Outdoor Track and Field
Languages
Spanish
Native/ Bilingual
Timeline
Resident Assistant
Worcester State Residence Life
08.2023 - Current
Hostess
Boardwalk Inn and Cafe
06.2023 - 09.2023
Home Game Manager
WSU Athletics
09.2022 - Current
Shift Leader
Tropical Smoothie Cafe
06.2022 - Current
Pastry Chef
Bird & Wolf - Café + Bakehouse / Bar + Chop
10.2021 - 05.2022
- OSHA 10-Hour Training Certified
- Peer Mediator Certified
- ServSafe Manager Certified
B.S. - Criminal Justice, Urban Studies
Worcester State University
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